PH Travel Ltd review: Fraudulent company

Nancy from PH Travel is a fraudster and the whole company is fraudulent. Bought return tickets off them for Canada in July2020, they asked me to pay bit more to add protection in case of cancellation so I can get money back. Couldn't use my return ticket as my daughter pcr test result was positive so I asked for cancellation. The company said refund would take time and waiting period is 2 to 3 months. They didn't get back to me, in October2020 I contact them asking for refund, for 3 tickets at first they offered me refund amount of £25 PP. I refused to take that and ask them the money I paid on top of ticket's price was for getting the refund back in case of emergency, the person said I'll get back to you. Month gone by no reply whatsoever. Then I called and spoke to Nancy and she said I can get £15 back in total for all 3 seats. That made me so upset that this company is keep on changing the refund amount, I refused to take the £15 and I was told that she will get back to airline and then call me back 2 months gone by I get an email yesterday that I can get £122 back in total for all 3 tickets for which I repeated myself again and explained to Nancy that I have had bought one ticket directly from Air canada for the same flight (the whole family wasn't planning to go to Canada initially so therefore that one ticket was bought directly from Air canada, and I had received full 100% refund on my return flight for that ticket from Air canada straight after the cancellation) I emailed Nancy back stating that I would like to request full refund back rather than just £122 and 10 minutes later I received reply back from Nancy suggesting to ignore last email I'm only getting £15 back for all 3 seats. This company is fraudulent, I have emails to prove. I want my full money back of my cancelled return ticket when I have had paid additional price to get the refund protection

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