Paris Hotel Las Vegas review: Customer Service- NOT 1

We recently travelled to Las Vegas, via auto, on a business trip, 5 day stay, and had problems with the customer service at/with Paris Hotel. I must mention this was a business trip not a vacation and made hotel reservations three(3) months prior to arrival. We reserved a non-smoking room due to medical problems, COPD/ASTHMA and paid the first day fees with our credit card. We tried to check in at 5:15 pm but since my wife's name wasn't on the reservation slip she wasn't allowed to check us in while I wasn't trying to get with-in a block of the hotel with our car. I forgot to mention that Paris security had the street block off, that's why my wife jump out of the car with our reservation/confirmation slip showing 2 adults, my ID and credit card. While waiting in line for twenty minutes she was told that she couldn't check us in to our non-smoking room because her name wasn't on the confirmation slip. Here's where I have a problem with their lack of customer service. The non-smoking room wasn't set aside at that time, because a few hours later we came back and was told that our pre-paid non smoking room was no longer available and we had to stay in a smoking room until the next day and all the hassle of moving. During the few hours that we stayed in the room before moving, my wife had to use her inhaler no less than three times. Prior to going to our unwanted smoking room I tried to resolve this with the behind the counter supervisor and got the same scripted answer(verbatim) from her as the check in clerk and I ask to speak to the on duty manager(Eric) he admitted that they should have set the room aside when my wife tried to check-in at 5:15 pm but didn't offer any way that we could get a non smoking room for the night. I suggested that maybe he could call over to Bally's which is part of the same hotel family as Paris, he stated "oh, they'd have the same problem" and as best as I can tell he didn't call Bally's. I found out later, approx. 30 minutes later, that his true interest was going home for the night because the electronic key that we got for the smoking room didn't work and I went back down to the check-in desk and ask to speak to him again and was told he had gone home for the evening, Long story but the Paris of Las Vegas will never get any of my business. There's a different attitude in Las Vegas now, which doesn't make any business sense to me. Customer service isn't high on their list once they get your credit card number. My professional group will be back in Las Vegas next year and I've made it known to our President of the below average customer service from Paris Hotel.