The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Pampered Pets groomingAbusive to dogs and cats

K Review updated:

This place is owned by Cheryl Wilbur who grooms dog while intoxicated on drugs. Her place is not only absolutely filthy but I have personally witnessed animal abuse and 3 animals have lost lives in her care. I wouldnt take a gerbil there. I am hoping someone reads this so the proper authorities will shut her filth box down.

Responses

  • Bo
    bobtheman Sep 03, 2009

    So why not call the Humane Society or police if it's that bad? Wouldn't that make more sense than posting on some Web page?

    1 Votes
  • Je
    Jessica22 Dec 22, 2009

    I would suggest a personal tour, be your own judge. I`ve seen the new location and it looks like an upscale spa, see for yourself.

    1 Votes
  • 03
    'just saying' Mar 27, 2010

    I am very skeptical of online complaints, especially one as serious as the abuse charge. I have used many grooming facilities because of living in different communities over the years. Pampered Pets grooms my dog now and I have never had any problems. In fact, he loves going there. He hates when I leave but he is not traumatized when I pick him up. I had taken him to another local groomer and he was actually crying when I got him. The West Main St location was old and not much could be done because of the building owner. I agree, that at first glance, the place was a mess but the space was too small. I have no personal interest in this business. It is wrong to slam any business online. There are better resources to file a complaint. It reads like a personal vendetta against Ms. Wilbur alleging that she used drugs. If this was in newsprint, Ms Wilbur could file charges against her accuser.

    1 Votes
  • Ha
    Happy cocker spaniel owner Feb 23, 2011

    I took my two cocker spaniels there for years and they were NEVER abused. Charlie had severe arthritis and was well taken care of. Taffy was bouncy and loved going there. I have not found a good groomer here in NH and will be taking my new puppy there to be groomed. I think the person who posted the complaint has a vendetta against Cheryl. That is how the complaint reads.

    0 Votes
  • Ca
    Carol Graton Oct 04, 2018

    @Happy cocker spaniel owner Agree

    1 Votes
  • Ca
    Carol Graton Oct 04, 2018

    I have been bring my dogs there for over 20 years...this is so not true..i call b.s.

    1 Votes
  • Yo
    Yolanda Quick Aug 19, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I live in Lunenburg and I've been taking my dogs to Pampered Pets in Ayer for over ten years and I've never had a problem. I brought our cat there too. Yes, the place isn't spotless BUT it's a dog salon! Of course, there's going to be a mess of hair about. Cheryl has always been courteous and she's done her best to accomodate my schedule when I've been in a bind.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.