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resolved to the customer's satisfactionResolved Oreck Upright Vacuum — 21 yr. warranty
resolved to the customer's satisfaction
We paid $700 for an Oreck Upright Vacuum with a 21 yr. warranty. The warranty is only good if you have it serviced by them once a year. At the time we purchased the vacuum, it was from a dealer fairly close to our home. Now there are only two dealers here, in a city of almost 3 million people, and they are both almost an hour away from our home. In the past, they would do the maintenance work (which only took about 15 minutes max.) while we waited. Now, they both want you to leave it for up to a week's time. Are they so busy and selling so many $700 vacuums now that they can't work on it while you wait and you have to make the time yourself to take it over there and pick it up, and do without for that time?
All they seem to do is look at the belt, change the bag, and say something needs to be replaced that is NOT under warranty. It's a very simple vacuum and my husband would work on it himself, but that would void the wonderful warranty that is packed into the price.
I would not purchase another one of these and not recommend the service.