I was in the chat area for one of their workers and decided to purchase the smallest package which cost about $59 CAD. The worker stated that one message cost 30 points. Nowhere did it say on her page a 30 point option. So I chose 25 and she said to then choose the 5 point option to total 30. Come to find out their system charged me a second time as the message from the worker cost more than $58! They are running a scam and charging people without authorization on my credit account! I asked for a refund on the second charge and Oranum refused to give me the second amount back that I did not authorize!
Desired outcome: I want my card credited back the second amount they were not authorized to take.
