This company is supposed to provide internet, cable, phones and alarm services to communities in bundled package using 'state of the art technology"to our community in Fort Myers. These people wouldn't know what to do with 2 cans and a string let alone todays technologies. Imagine trying to make a call to a local business, which you clearly know is open and operating only to get a recorded message 'the number is no longer in service" over and over and over. Then you try to call your neighbor and get the same recording or have your calls dropped after so many minutes. Better yet call 911 and have the business address come up for the company in Miami and your in FORT MYERS! Or you turn on your TV and get 9 channels of how to use your cable TV remote. Service technicians that never call back. If your lucky enough to have them send one out they tell you its your TV or your house is wired wrong or its the "storm" or my all time favorite "when the networks go on a coffee break thats whats causing the channels to have problems"! They have never delivered one minute of anything they advertise or promised in writing. My other favorite is while collecting for alarm monitoring services through our duesfor years, we learn their NEVER was any monitoring in place. Lovely group of ###s. It seems now all of their communities are either suing them or have sued them or kicked them to the curb
If your hear the name Hcontrol run, run fast and don't let them near you.
The complaint has been investigated and resolved to the customer’s satisfaction.