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CB Internet and Software Review of Open Range Communications
Open Range Communications

Open Range Communications review: Horrible service and little support 1

H
Author of the review
10:59 am EDT

My experience with Open Range has been horrible.

First of all, for the first four months I was receiving horrible download and upload rates, right around .5Mbs on the download side. I called them every day for those four months to try and get the issue resolved. Customer support couldn't even agree on whether or not I lived in a "high-capacity" area or not. They finally sent me a new box and that seemed to fix the problem. After one day of good service I downloaded a copy of Linux that I needed for school and they sent me a notice that they were "throttling" my account and reducing my amount of bandwidth. Apparently they have a ridiculously low download threshold of 2GB per day. When I was sold the service no one said anything about a download threshold to me and it was not mentioned in any of the literature that the sales rep gave to me. If I was aware of it I never would have signed up for the service.

I called and complained and they said that their service was geared more towards the average user that only checks their e-mail. I called BS because I know that the average user today uses the Internet for video streaming and online gaming and pointed out that someone who was only checking their e-mail wouldn't pay $50/mo for broadband when they can accomplish the same thing at about the same speed for a $9.95/mo dial-up account, that people sign-up for broadband service with the expectation that they can enjoy the other activities that the Internet has to offer.

Anyway, they restored my bandwidth and I had no problems until March 1st after they took out their payment and decided to throttle my service again.

Enough is enough. I'll pay the $30 more each month for cable Internet which doesn't have a download threshold or speeds just slightly higher than dial-up.

1 comments
H
H
Herman Steed
, US
Apr 25, 2011 4:44 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Openrange? They should have named it ClosedRange. Once my phone and internet service was down for 18hrs. Thank God there was know emergency. The phone always went out first, the internet would come back up but not the phone. Once I got an e-mail from them during a thunder storm, they said move the modem to another part of the house. I'm suppose to run through the the house while its lighting! Three times the phone went dead while talking to customer service. It's just been horrific. The lady I talked to seemed annoyed that I called to complain. They never responded in any kind of timely way. I finally just e-mailed them to say, 'I would bother them anymore. After a day they e-mailed me to say that my service would be canceled and I would charged two hundred dollars until I return their modem unless I pay an outstanding pass due amount of 1.85 cents. Enought already! I will send them 2.00 and quit this pop stand. I will not recommend this organization.

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