We did our visas through Ahmed Abdelrasoul Farahat from One Visa World and everything went smoothly until it came to booking our flights to Colombia. Ahmed told us he normally doesn’t handle flights but had a “friend” who could assist. From this point on, he started contacting us via his personal number and not through his official work number.
🚨 Mistake #1 – Wrong flight dates:
Our flights were booked on the wrong dates. Ahmed admitted this was their mistake, but we were told that changing the flights would cost R20,000. He requested that we pay R10,000, despite it being entirely their error. With our travel dates approaching, we had no choice but to pay to avoid further stress.
🚨 Mistake #2 – No luggage booked:
We were flying JHB → Dubai → Brazil with Emirates and Brazil → Colombia with Avianca. Emirates went smoothly. However, when we landed in Brazil, we were shocked to discover that NO luggage was booked for our Avianca flights (both to and from Colombia). We were traveling for an event with two bags each, and had to pay an additional R24,000 just for luggage — completely unbudgeted and unnecessary.
Now, neither Ahmed nor Transworld Travel is taking responsibility. They are ignoring our calls and messages regarding a refund for the R24,000 we had to pay due to their negligence.
This level of unprofessionalism is unacceptable. We will not let this go quietly. We will continue warning others not to make use of either:
One Visa World (Second Floor, Rivonia Village, Corner of Rivonia Boulevard & Mutual Rd, Rivonia, Johannesburg, 2499. Tel: [protected]. Ahmed: [protected])
Transworld Travel (75 Johnston Rd, Rylands Estate, Cape Town, 7764. Tel: [protected]).
We strongly believe this situation was handled in bad faith, and the deliberate avoidance of accountability speaks volumes.
❌ Do NOT risk your money, luggage, and peace of mind with these companies
Country of complaint: South Africa
Claimed loss: R24000
Desired outcome: Refund
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