I was charged late fees of amount of 41.00 dollars in October and 31.00 for September. I called Barclay bank October 16th to find out why these fees were added to bill. I was told, that the my check arrived 2 days late. I asked person did you not go by date on check and was told nonessential! They go by when received! I paid them off and canceled my account with them! I told her I live on a fixed income and these fees were ridiculous because I would never be able to pay them off doing business like this. I am very upset because I mailed the bill off on 1st of month. Thank you for hearing me. I was a card holder for over 30 years.
Desired outcome: To be heard as a elderly person on a fixed income in America.