OEM PUMP STORE HAS A HUGE WEBSITE ADVERTISING SPA & POOL PUMPS AND MANY OTHER EXPENSIVE ITEMS
APPEARS THEY HAVE A LARGE INVENTORY, REBUILD SERVICE. I ORDERED A SPA PUMP, RECEIVED ORDER CONFIRMATION, RECIEVED A UPS TRACKING# (WHICH HAS A LABEL PRINTED BUT NEVER A SHIPMENT PICKED UP)
MONEY WAS TAKEN OUT OF MY ACCOUNT VIA MY BANK CREDIT CARD. AFTER 15 DAYS GOODS STILL NOT SHIPPED, WON'T ANSWER EMAILS, WON'T ANSWER THE PHONE OR RETURN MESSAGES. FACEBOOK PAGE SHOWS MANY PEOPLE HAVING THE SAME ISSUE OVER THE PAST 6 WEEKS MINIMUM. ORDER PRODUCT, NEVER RECEIVE, CAN'T GET ANY CONTACT. IT'S LIKE THEY TAKE YOUR MONEY AND DISAPPEAR. THIS IS NOT SMALL MONEY... THESE PUMPS RUN $300.00 AND UP.
The complaint has been investigated and resolved to the customer’s satisfaction.
This complaint was made premature, obviosly made before the complaint could be addressed. This sale was completed and resolved, it only took knowing about6 it to resolve it.