OAN Services Inc.False billing!

D
This review was posted by
a verified customer
Verified customer

They billed me $31.75/mo. for "web hosting" supposedly saying one of my employees said she was authorized to sign up for this over the phone. RIP OFF! Tell all employees to just hang up on any of these phone robbers.

Responses

  • Ri
    Richard Neff Oct 29, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I too have been scammed by OAN services and their pretension I made a pass. Call to Nevada and charge of $5.44. However, I am going to try to hold my local company responsible for having contractual arrangements with such a company.

    0 Votes
  • Jp
    J.P. McKenney Nov 21, 2007
    This comment was posted by
    a verified customer
    Verified customer

    We do not have and have not had USA Voice Mail and OAN services has billed us for $12.95 for several months claiming we had this service. The bill is thru AT&T and we have been trying to get it straight since June. I am Filing a formal complaint on all the companies involved with the Public service commission, and the FCC. With copies going to both my U.S. Senators. When I told them that they hung up on me. USA 'Voice Mail is just as bad.

    0 Votes
  • Ja
    Janet LeBlanc Jan 04, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I too have been a victim of OAN services. I own a small business (truly Mom & Pop type) and have been billed thru my AT&T bill for "Web Hosting" @$ 34.95/ mo. I called to correct this problem and of course was told that I authorized this over the phone. I always tell these kinds of solicitors NO and hang up (because they don't take no for an answer) They are saying we have a 5 page website. Where??? My business is not large enough for a site that big!

    And like everyone else, I must pay this charge or AT&T will cut my service off. OAN is saying it will take up to 3 months to correct.

    Every federal agency should be notified and I believe phone companies should not deal with the OAN slimebags. And any changes to our phone services should ALWAYS be in writing and signed by the phone line customer.

    0 Votes
  • Ke
    Kenneth Kapp Apr 23, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Amazing, it seems as if I'm not the only one to get ripped off by OAN. May as well go directly to WI Attorney General. Perhaps we can get them shut down if there are enough complaints??

    0 Votes
  • Mi
    michael s May 29, 2008
    This comment was posted by
    a verified customer
    Verified customer

    we have had a 12.00 charge -(sucessfully removed)- and now a 12.95 charge that we have been told will be removed. problem is they did not discontinue their "services" after the first charge like we were promised they would. a complaint has been filed with the Texas PUC. too bad there is no recourse against at&t as well.

    0 Votes
  • Ma
    Marta Jun 22, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I just found a charge from this OAN company about voice mail - sorry but I didn't agree to this! Now I am fighting with ATT to get it removed ASAP. Told them either get rid of the charge or I will cancel my service with them and go to their competitor!

    This makes me soooooooooo mad! This is WRONG!

    0 Votes
  • Li
    Linda Rutty Jun 24, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I also got charged this month by OAN Services for Dir Assist NV, same as Mr. Neff.the only thing I could do about it was put restriction on my Verizon account. That does not mean that oan can't send you their own bill. This makes me soooo mad also. Last month it was Enhanced Services Billing Inc. to which I never authorized to be on my Verizon bill. Public services comm. will also do nothing about this.

    0 Votes
  • Ya
    Yang Phel Jun 24, 2008
    This comment was posted by
    a verified customer
    Verified customer

    We do not have voice mail and OAN services has billed us for $15.74 through virazon bill. This is the first fraud and scam on our bill. VERIZON is a big company, how they let this fraud happned. Next time if this happend again, they should responsible for that.

    0 Votes
  • Ni
    Nicole Morris Aug 11, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Last month, I moved my service with AT&T from one location to another (same military post, only different address) and that is when the nightmare started.
    The customer service rep. who took my order to move my service could not only take and spell my address correctly - even after I told him numerous times - he also forget to "move" my international rates.
    The following month I reveiced a ridiculous phone bill of the amount of $1, 208.83...I was not charged the 11cents per minute to Germany, AT&T charged me more than $1.20 per minute...not to mention the $52.44 they wanted for a 19 minute collect phone-call from the Atlanta Airport in Georgia (maybe if I would have called planet Mars it would have been justified to be charged such a high rate)...they also were trying to charge me for dual services which I never had and so on...when I called AT&T last Friday, each customer service rep told me a different story:
    The first person said that a supervisor would call me back within two hours(which never happened)...the next person told me that it would take up to 24 hours until a supervisor would get in touch with me...but one of the weirdest stories was when person #3 told me that her supervisor left early because she had a death in her family and that I would not hear from them until the following Monday(Are they kidding? If that was the case, would they not have a replacement for that supervisor? Maybe I should point out that it was a Friday afternoon shortly before they closed...I can add one and one together, lol ...I would not doubt if they were ready to go home and just did not feel like dealing with my problem which was their mistake to begin with...
    However, the next day I decided to call again, supervisor Mrs Love was extremely rude and told me that when I was trying to explain my situtation that I was talking in circles.. she did not understand that after she made an attempt to adjust my bill that the amount of $415.98 she wanted me to pay for the international calls was still incorrect...according to my math, the total of those calls was less than 100 dollars... I hung up, and I finally managed to get a Manager from AT& T on the phone who adjusted my bill to a fair amount of $265.96... my phone bill went from $1, 208.83 to $256.96 but not until numerous calls and bizarre conversations with AT& T customer service reps and not until after I talked to the "right" person...I am still very upset because of the treatment that I received for two days by customer service reps who cannot only write but also do not know how to adjust an incorrect phone-bill...the supervisor who told me that I speak in circles and who also made strange noises (deep breath taking/sign of being annoyed with me etc.)...well, maybe if AT& T would fire her, she would not talk in circles but RUN IN CIRCLES trying to find a new job...It is a shame that we customers have to fight for our rights when it is so obvious that a phone company made the mistakes...

    0 Votes
  • Pa
    Paul Traill Aug 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Apparently OAN has no conscious nor the telephone companies ( AT& T, Verizon, etc ) NOR the state agencies who are supposed to regulate this scam. I am switching to Vonage but they are probably just as bad. Maybe walkie talkies will make a comeback
    Just don not pay the tel companies . It should be their responsibilty to deal with OAN and like scams

    0 Votes
  • Ji
    jill Aug 31, 2008
    This comment was posted by
    a verified customer
    Verified customer

    My recent phone bill includes a charge for $14.95 for services I didn’t purchase. The fake charges came through "OAN Services, Inc" on behalf of a company called "WATCHDOG ID, LLC.” I did some research and it seems OAN was charged with billing fraud in 2006 by the Federal Trade Commission for this same scam (http://www.ftc.gov/opa/2008/03/phone.shtm). However, OAN still appears to be using legitimate phone companies to bill consumers for services never ordered. I am disturbed that I was falsely billed through my trusted phone company - it is fraud and a violation of privacy. I have contacted the FTC and The General Attny’s office. I also wrote AT&T to urge them to investigate OAN Services and "Wathcdog ID, LLC." I also encouraged AT&T to educate their company about this scam so the fraud can stop BEFORE it reaches consumers. Two phone numbers were attached to my bill regarding this erroneous telephone charge: OAN Services, 800.295.3933 and Watchdog ID, Inc: 866.282.3926. I urge everyone who's had this problem to report it to agencies like the FTC, BBB, or whatever agency you think might be appropriate.

    0 Votes
  • Ha
    Hai Nguyen Sep 11, 2008
    This comment was posted by
    a verified customer
    Verified customer

    The problem is our phone company, be AT&T or Verizon. They get a big cut by collecting money for these con artists. They should not be allowed to do so.

    0 Votes
  • Fr
    Frank Sep 12, 2008
    This comment was posted by
    a verified customer
    Verified customer

    A charge showed up on my AT&T telephone bill from a company I never heard of for a service I never ordered, on behalf of a Greentree Data, Inc. A fraudulent charge to be sure. Many, many complaints
    show up on their page.

    0 Votes
  • Th
    Thomas Garthwaite Sep 15, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have been sc84a91ammed by OAN services for $14.95. I never ordered this service. They got my phone number and billed me.
    I will tell my phone company that I will not pay this charge.

    0 Votes
  • Jg
    J. Gill Sep 22, 2008
    This comment was posted by
    a verified customer
    Verified customer

    OAN is nothing more than a rip off. I noticed an unusual charge on my phone bill and called OANs 800 #, I was told that they billed for a company named Vanguard Defenders email ID service which I was told was a identity theft service I explained that I never signed up for their service nor had I heard of their company. I cancelled the service and called my phone carrier which instantly told me that OAN was a scam company and they would have to put a third party block on my phone as to prevent OAN from billing me again. How can they get away with this?
    They might as well slip in a window in the middle of the night and rob a person. Beware of OAN and check all charges on your phone bills.

    0 Votes
  • Ke
    kendra jones Oct 08, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I agree with everyone. I was charged for two months and got the run around when I tried to get it removed. My local phone company provider didn't do anything, they said that I had to deal with the company directly. Finally after a month of trying I got to talk to someone and they said that I filled out a two page form on the internet asking for the service and I hadn't even heard of their company until it appeared on my phone bill. The scary part was that they had all my personal information. Then they went on to say that maybe one of my kids did it. Give me a break, that let me know right there that this was fraud and I told them that too. Someone should really go after this company and maybe give the owner or whoever runs this company jail time and maybe they will think twice before getting consumers personal information off the internet to get money for something that wasn't ordered in the firs place.Alot more people need to be warned before they are hit by the same company.

    0 Votes
  • Mo
    monte gawthorp sr Oct 18, 2008
    This comment was posted by
    a verified customer
    Verified customer

    what is enhanced services 1nc. [protected] charge of $12.95 bill due nov.3 2008
    also oan services, inc . [protected] charge of $12.95 bill due nov 3 2008
    i have not signed up for any of this service and this is the first time on my ph bill would like some sort of explanation
    yours truly
    monte gawthorp sr
    acct # [protected]

    0 Votes
  • Li
    lisa loposser Nov 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    i totally agree with the complaints i have read. I just tried calling to find out what OAN services was and still don't know. when i told the lady on the line that i did not order these services and that i wanted to know what they were for .she said that the number would be blocked and that i had to pay the $9.15 to avoid past due charges .i asked several times why i had to pay for something that i did not order and she just kept repeating herself i finally just said forget it and hung up. I could not understand her so she probably could not understand me either. bill due nov.9

    0 Votes
  • Gw
    gwash Nov 30, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I too have been hit with charges for OAN by someone using my phone number. I will be contacting the Michigan Attorney General office TOMORROW. So if any OAN is reading this, you know that the game plan is. I to was told that the number would be blocked, How AT&T let this happen is beyond me. I did et a name of the person who used my number and I will be turning that over to the AG'S office also. People ask for the name and it will be given. I ADVICE EVERYONE TO CONTACT YOUR STATE ATTORNEY GENERAL OFFICE

    0 Votes
  • Pi
    pissed off in kentucky Jan 22, 2009

    I think that AT&T, Windstream and OAN be made to pay a refund to the people that these services has been charged too. I myself have paid a $500 bill because of this ###. It is imperiative that these companies not be allowed to get away with this kind of false billings. I, however, feel that it will not happen, justice this day and age is thing of the past especially when it comes to big business. The only true thing that we as citizens can do to protect ourselves from this is stop using AT&T and Windstream and worldcomm services.

    0 Votes
  • Ca
    Casca Willie Feb 21, 2009

    I totally agree with the complaints i have read. I did not notice this bill until a few days ago. I saw a bill for $8.23 from the so call OAN services. I call them and was told that will take a couple of billing cycle for the amount to be creadited to my account. Unfortunately, I have been paying OAN $8.23 since October of 2008. I am so disappointed in AT& T. This is one of the reasons I left AT&T a few years ago until they bought Bellsouth. Now I stuck with them again with this mess.

    0 Votes
  • Gr
    Granny Jo Mar 09, 2009

    I just got dinged for $8.25 by OAN services for some wire service. I have never heard of OAN Services so contacted AT&T immediately. They will remove the charge. After reading all of the messages, it looks like I will have to watch closely to make sure billings don't continue. The AT&T agent said OAN may continue to try to collect privately. Since I haven't received anything from them, they can do whatever but I am not paying them.

    0 Votes
  • Da
    David Breaux Mar 16, 2009

    All of the above complaints are why we are here. I am sick and tired of
    all these horrific and humiliating scams that At&t knows about, but they say they don't. This is the last time you will ever pull this on my
    parents. I am going to fight you until this is pathetic scam is disolved,
    if it means going through congress!!!

    0 Votes
  • Da
    dabc11 Mar 31, 2009

    OAN is a huge ripoff. I got billed $75 for a supposed call to a 900 number on my business phone line. The only problem is that I wasn't even in town when the call was made at 6 in the morning on a Saturday! I have a one-person business from my home, and NO ONE WAS THERE when the call was made. ATT&T does not care and OAN just said the call was tracked to my number, so basically, TOUGH! These people areLIARS and CON ARTISTS! How do they get away with this?

    0 Votes
  • Ag
    Aggrivated in Arkansas Jun 02, 2009

    Would somebody please fix this. I was also charged by OAN for something I didn't order or ask for. If this is against the law, why don't they fix it. I am sure if it was one of us scamming money from millions of people, they would waste no time at all locking us up.

    0 Votes
  • An
    angryatOAN Jun 13, 2009

    I got my ATT bill today and there is a charge from OAN for VM. I called them [protected], spoke with someone who said they will cancel. I not only want it canceled I want my number blocked from being charged. I did not order it. She gave me some random e-mail address it was ordered under. There has to be some type of verification before they can begin charging. They claim i will get a credit. let's see...

    0 Votes
  • Ka
    Kathy Office Manager Jul 27, 2009

    Just received our phone bill with a $9.95 charge for monthly directory assistance. We have a small client and consultant base and know most phone numbers by heart. When I called OAN Services, they said "someone" here ordered this service online. No one here did that, and the name they had in their records was the last name of "Shuss" and there is no one here by that name. They claim they will cancel and refund in full. We'll see! I did obtain a refund ID #.

    0 Votes
  • Ca
    cana direct Oct 06, 2009

    OAN is a SCAM! They have billed us for unauthorized services...$48.90 per month. When asked who authorized it, they gave the name of an employee that left our company over 3 years ago.

    0 Votes
  • Tr
    TreeWire Nov 13, 2009

    I also found a $12.95 charge for OAN service on my current and previous bill through Verizon...good thing I caught it early. I called the 800# (automated) to cancel...I probably will not get credited for the charges. I will call them again on a business day. I also emailed Verizon too. If anyone figured out how to get credits on these charges, please post. Thanks!

    0 Votes
  • Ch
    chrisbrightisconcerned May 14, 2010
    This comment was posted by
    a verified customer
    Verified customer

    OAN. OAN. OAN. The complaints go on and on, and it appears to me that many have gone beyond mere venting and lodged their concerns with government agencies such as the FCC and FTC. I'm curious how these scams continue, seemingly unabated. My Verizon FiOS bill first listed OAN Services a few months ago, to the tune of $14.56. And to rub salt in the wound, local, state and federal taxes were tacked on for good measure, just as though this was a legitimate charge. In response to an inquiry made to Verizon I was told this practice is known as "cramming". That seemed an appropriate enough term. If this is indeed known to the carriers such as Verizon, to the point that they acknowledge the scam and give it a name, why do they allow it? This is tantamount to being a co-conspirator or accessory. And don't be confused, this is indeed a crime. So if the carriers cannot or will not police this themselves, perhaps the judicial system is the proper forum for shutting these grifters down.

    0 Votes
  • Pa
    Pamela Johnson Nov 12, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I have been charged 12.95 on my phone bill since oct 2009 for some type of phone service I did not nor did my husband authorize. I just noticed the charge on my bill nov 10 2010. I have been trying to get this refunded with not much success. This is truly a fraudulent scam and ATT I guess does business this way. The operator at OAN or USA Voicemail whichever name they go by, told me to email a complaint which I have with no response. I am going to try to get a network interested in this cause. People need to be aware. How many people are being charged this that truly cannot afford it. I will carry it as far as I can...Pamela

    0 Votes

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