Nick's Building Supplydoors failed on warranty

A Review updated:

I have purchased 2 interior doors from Nicks Building with jambs and moldings, everything stained. The order arrived on time but then the story began.
The trim was suppose to be oak (clearly stated in the order), but it was some lightest wood I've ever seen. I complained - they were surprised the oak trim even got ordered, because they don't stock it anymore. They refunded me money - good, but why nobody raised this - instead they silently sent me the wrong thing.
Another surprise. The website claims they manufacture the doors in their facility, but my interior mahogany doors have a stamp - "Made in Malaysia".
3 months later after installation. The doors dried out at the room temperature (I guess it was very humid in Malaysia) and cracked. About 1/16'' to 1/8'' on multiple joints. I called to complain, sent pictures. Manager was surprised - mahogany doors usually don't crack and asked me to wait few weeks to see if cracks will close. I waited 2 more months - they did not close. I called them up, they asked for more pictures. Finally after not responding for few weeks I got a hold of manager and he claimed this is normal for the doors. Opps. Why don't they just dry the wood before making the doors?
Would anybody order a door knowing you will see a crack after a few months?? I wouldn't.
Just consider this when you order from this company.

Responses

  • Ji
    JiasEby Feb 17, 2012

    I have never had a worse experience with a vendor and couldn't agree more!
    I've built many custom homes and this company gave me the run around like no other company. Trust me if you have an issue with their product and you get treated like I did, it will be months of battling. I believe their policy is to drag it out until you give up.

    Do yourself a favor and stear clear. I think they have a few different websites with different names. If you are purchasing doors from Crown Pointe Indiana, I would be very sure it's not Nicks Building Supply,

    -1 Votes
  • Ji
    JiasEby Feb 28, 2012

    Believe me I had the same type of issue happen only worse. Same type of doors only mine not only split, I had some that were drilled wrong, glue stains and missing parts. Your lucky you only had two doors. I bought over 20 from them at a cost of over $12, 000.00. I will include a picture of the splitting and one where you can see how the door was drilled wrong. The spacing is clearly off.

    Comments
    Comments

    -1 Votes
  • Gr
    grandin Apr 24, 2012
    This comment was posted by
    a verified customer
    Verified customer

    My experience was no better. Mahogany door & trim purchased and it faded, cracked, split.and I got no satisfaction from Nick's. Will never use again or never recommend them to anyone! $7000 wasted. Will replace with a better company, I hope!! Will read reviews before I purchase anything again!

    0 Votes
  • Me
    MelindaKrashaw Nov 19, 2012

    I just want to personally express my appreciation for not only your product, but your attention to every detail. A couple of days ago I got a follow up call from John just to ensure I was totally happy with my purchase. My initial apprehension was paying many $$$ for a product "sight unseen" off a web site. My contractor tried to talk me into a steel or fiberglass door that had the look of wood. Guess what? Those in the style I wanted were over $1000 more!!! He even stated that for custom homes, like mine, mahogany was the way to go...but too expensive. He could not believe his eyes when he saw the crate arrive and looked at the door. He immediately asked for the web site to Nicks Building.

    Thank You for the beautiful wood door.

    Melinda Krashaw

    0 Votes
  • Po
    POedinIowa Feb 11, 2014

    We had a bad experience too! We bought three garage doors and a front entry door. The doors arrived crated up and there was no damage to crates. We left them in the crates to protect them until we could install them. On the day of installation we noticed damage to one of the garage door panels. We notified Nick's right away and they told us to send pictures. We emailed pictures and the following day they notified us that they wouldn't stand behind the door because we installed it and it was a used door. They told us we should have crated the entire door and sent it back to them. They even accused us of causing the damage. This company will not stand behind their products and have an excuse for everything. Do yourself a favor and buy local and pay a little more for the peace of mind. They sell cheap because they never stand behind anything.

    0 Votes
  • Be
    becetowers Feb 20, 2014
    This comment was posted by
    a verified customer
    Verified customer

    I Bought my doors from Nicks Building Supply, or nicksbuilding.com over 4 years ago. The Door have held up over the years. However, recently, our new family puppy scratched the doors heavily. Not knowing what do, I called nicksbuilding.com for some advice on what to do. They transferred me over to customer service. The guy wanted me to send him pictures of the damage & he will "get back with me". It took some time, but he did contact me back. He told me that they will send me out a stain touch up kit to the color they have on file & I should receive it in the mail. When I got the stain, I called back in not knowing what to do. Pete walked me through all that I needed to do. He was very nice and patient with me & I fixed the scratched doors & now they look just like new :)!!
    -- All in All I am very happy with how they helped me -

    0 Votes
  • 1j
    1jad May 15, 2018

    Very unreliable fabrication and delivery time. Freight company was even worse. We build custom homes and would love to use their products but this system is definitely NOT worth the hassle, money or time! Try Uber doors instead.

    MC builders

    0 Votes
  • Mm
    MMM florida Feb 04, 2019

    This place is something else. There is definitely something wrong with the underlying fundamentals of the business. They have delayed for months now taking my order stating a problem with the Wind Testing Certificates for Florida delivery. I have picked different options that have been approved only to find that they do not fufill the hurricane certification. But the sales guy never calls back. He has BS's me so many times and never calls or emails back. Will go elsewhere. This place does not want your business.

    0 Votes
  • Fr
    FrankieF Jun 11, 2019

    I think I got lucky. I was about to order a door from this horrible business, but when I complained to the "operations manager, " John (who claims to be part of the family that owns the business) about the rude, surly, condescending, incompetent salesperson, Elizabeth, he unleashed every insult he possibly could on me, while YELLING at me, and told me he would never sell me a door. I was stunned. These people are the most unprofessional, rude, nasty people I think I have ever encountered in business. Please do yourself a favor and spend your money with a company that respects you and appreciates your business. No one deserves this kind of treatment. If people continue to patronize this business, they will continue to mistreat others. So please find another place to shop to spare everyone the agony (just look on these comments, and on Yelp... that should tell you everything you need to know).

    0 Votes

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