The complaint has been investigated and
resolved to the customer's satisfactionResolved Nexon America Inc. — Stealing money from my bank account!
resolved to the customer's satisfaction
Nexon America Inc, NXgames, Wizet all wrapped up into one big fraud. They are located in California, why does it surprise me the corruption that comes from that side of the country? For the few posts listed here is by no indication the true account of the issues. The practices by this company is far ranging and most are not bringing it to light. Extremely disturbing , and hope that more will show the trueness of this theft ring.
On 12/13/2007 I made a complaint to nexon about why they failed to disclose the ineligibility of some accounts to purchase the 'Character Transfer'. Since the game is independent of the website I felt that in the items description they should have disclosed the rules and not mislead one to believe it was available for purchase, thus leading to one depositing money for that purpose.
They misrepresent the reason why you have to enter your birthdate information for the purchase of the 'Character Transfer' Nexon claims that it is for 'privacy sake' in reality it is to block the purchase. Everyone who has had their account blocked for any reason atleast once is prohibited from purchasing 'Character Transfer'.
On 12/13/2007 the same day I filed the complaint with them they deleted that ticket without any explanation. Since I made the money transfer through Paypal I filed a complaint with Paypal on 12/14/2007. Nexon failed to reply and on 12/19/2007 I escalated my complaint for paypal to make a ruling on this, I wanted a refund or the option to purchase 'Character Transfer'. Paypal gives 10 days for Nexon to respond to the complaint. Instead of nexon responding they retaliated by giving me a permanent bann on 12/20/2007 and claimed that I committed 'Charge Fraud'! Knowing this is Nexons' questionable practices I warned paypal this would probably happen. This is why I would let Paypal handle this situation. To make a ruling which nexon had until 12/29/2007 to respond before paypal would rule.
My account blocked for 'charge Fraud'. My paypal account is registered in my name with funds supported from my bank account. My MS account being registered as well with my name. Nexon notification of who purchases. My funds in my account with my name does not classify as 'Charge Fraud'. I did not initiate a charge back or reported any fraudulent charges as associated with 'Fraud'. I made a complaint and Nexon wanted to avoid it and they retaliated by banning my account.
As of this date my account contains the money and have not touched it while this was in the complaint process. They permanently banned my account and stole my money.