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New York Sports Club [NYSC]
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New York Sports Club [NYSC]

3 Park Ave, New York, NY, 10016, US
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1 complaint
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Mon
6:00 am - 11:00 pm
Tue
6:00 am - 11:00 pm
Wed
6:00 am - 11:00 pm
Thu
6:00 am - 11:00 pm
Fri
6:00 am - 10:00 pm
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ComplaintsBoard
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10:32 am EDT
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New York Sports Club [NYSC] - contracts, consumer fraud, cancellations

This is a long story, but in short the club didn't give me a contract to sign, didn't inform me a contract existed, and then upon cancellation baited me into going for a freeze without informing me freezes costed money up until I saw the charges in the account. They attempted to justify it by saying they never explicitly stated the charges were lied about, but all email context points to valid intent of cancellation up until the second contract (the freeze) was presented.

Attempts to contact them via email and phone were left on delivered or seen. When I visited the club in person to deal with the charges I also submitted a formal cancel request and was told that it would be carried out. 3 months later, i'm informed not by the club but by a personal trainer that my account was never canceled and that i'm still being charged every month.

Contact information is [protected]@gmail.com if more information is required, am willing to take legal action if this issue is not resolved.

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