New Bell's Commercial Bank review: Bank to deduct from the account, to settle the balance.

Escalating interest, which has led to my husband, critically ill in hospital, due to stress. This problem left me penilles. We have paid the bank, but couldn't reach the peak. Can the bank deduct from the account the balance, sothat we can continue with our lives. We started paying in 2022. In feb 2023 we paid r21000. Monthly from march, I was paying not less than r4000. On 29.9.23 I paid r470 000.. On 04.10.23 I paid r150.000... With the last payment, we had an impression that it was the final payment, that will enable us to access the funds.