National Imaging Systems - Van Nuys CaliforniaToner Scam

This review was posted by
a verified customer
Verified customer

Everything began back in February when I accepted a 'trial' cart to test on one of the printers. It was supposed to be free of charge but after I decided not to go with them they sent us an invoice for 1 cart. We paid for it and everything was ok at that point.

Last week we got a UPS package with 4 cartridges, I called to say we didn't ordered anything and no body was available to help. So far no call back from them (no surprises).

Now I now what's the deal I won;t call them back, will return the box and my receiving area has been warned to not receive anything form them.

I would complain personally, unfortunately we are quite far in the Midwest.

What I don't understand is, if this is a fraudulent company, how is it possible for it to still be operating or how is it possible for the credit bureaus to take it seriously?


  • Ti
    Tinman036 Feb 11, 2010

    We got scammed also! We did the trail one, a week later got invoiced for 198.99. Did even have time to test it. Two weeks later 5 more showd up. They refused to take them back!

    Now we don't take their calls!!!

    0 Votes
  • Pj
    pjhr Jan 28, 2010

    In late 2008, I rec’d call from telemarketer representing National Imaging Systems. Said they are going to send us a toner cartridge to try for our HP4700. I told her several times that I have nothing to do with purchasing supplies and not to send anything to me. Within a week, I receive a “generic” black toner cartridge. I looked for return information but there was not as much as a return address, let alone any information on how to return it or any contact information. On April 10, 2009, I received an invoice for the cartridge. I called NIS to find out why and Shella Daniel told me the cartridge was a marketing sample; we did not owe anything and to disregard the invoice. (A few months later, we did use the “free” cartridge; no sense in wasting it, right?) Nothing happens until January 2010 when I received a call from Danny Linares at NIS demanding payment. I explained exactly what happened and did not feel we owed anything. He said we were liable for payment because I did not provide feedback on the cartridge within 30 days of using it, which was the condition of not having to pay for it. I told him these terms were never explained to me but he insisted otherwise. He said I would have to talk to someone else and transferred me to Ann Turner. After explaining all the details again, she insisted NIS does not send out marketing “samples” but rather “trial” cartridges and since I did not provide any feedback on the performance of the cartridge, we were responsible for payment. I told her the terms of the “trial” were never fully and clearly explained to me and I certainly never received anything in writing. She kept insisting we were responsible but finally reduced the price on the invoice from $249.99 to $124.99 and said that was all she could do. (But if I paid by credit card, she could further reduce the cost and I told her that was not going to happen.)

    0 Votes
  • To
    tonerscam Apr 06, 2009

    They got me too. They got our company's phone number and called our receptionist who forwarded the call to me because she knew I ordered toner for our printers. Joe Lewis, the sales rep. from National Imaging Systems, said he had a FREE HP4000 toner cartridge for me to try so he could try and get my business. I made the fool mistake of saying yes. So he sends me the FREE cartridge and a few weeks later sent me the INVOICE for it. In my honesty to try and clear it up I paid for the toner and thought that was it. WRONG, he sent me a case of 5 more for $879.00 which it will be a cold day in the fire pit before I pay him. I guess I will have to eat the $80 shipping. I can't get him on the phone. His "sweet" receptionist keeps saying he is not in, or let me have him call you back, or I can send you to his voice mail. These people are stupid. If he would do business like a reputable company I would spend thousands of dollars buying from him. This way he gets nothing. Crooks are stupid.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.