Myeyedr (Capital Vision Select) - Ballston, VAUnsatisfactory service

E
This review was posted by
a verified customer
Verified customer

MyEyeDr at Ballston, Virginia

I would greatly deter anyone from going to MyEyeDr. I bought a pair of glasses from the Ballston, VA location. Before purchasing the glasses, I asked the technician several times regarding lightest weight options for my prescription since it's so high. He basically brushed my questions off & rushed me into getting expensive metal frames. When I asked at one point if I should get plastic, he brushed me off & stated that he already started writing the bill & that the metal frames were better anyway.

It turns out plastic is a better choice for my high prescription. The metal frames were extremely heavy & I exchanged them at the Vienna, VA location. (The people at the Vienna location were much nicer and actually took the time to sit & explain the differences & immediately pointed out that I should always get plastic w/ my type of prescription!) The plastic frames I exchanged them for were also cheaper. Then due to that fact that at eye care places, an "exchange costs money"- i.e. getting new frames require ordering & cutting the lenses again, which cost extra money" - the Ballston location refused to refund me the difference of the cost of frames. That's ridiculous-what's an "exchange" then? Additionally, it makes me angry b/c I could have gotten the cheaper, lighter weight plastic frames initially & paid for that price had the Ballston technician actually provided satisfactory service.

Thank you,
E. KIM

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