My Rest — Problem with My Rest, Inc (Tampa, Florida) - Myrest.com
We needed new satin waterbed sheets. I have purchased sheets online in the past but could not recall the vendor. A few quick searches on Google brought up MyRest.com. Their home page offered "Free Shipping" so I looked at their offerings and found: (Large type, my text, Small type, copied from their web site)
"Poly-Satin King Sheet Set Champagne". Described as "Poly-Satin King Sheet Set Champagne
Made from the highest quality satin available, these sheets are very smooth, slick and silky. Our satin sheets are tightly woven, luxurious, and durable." Priced at $69.95.
I looked for a return policy in the "Account Services" area of the Homepage but saw no restrictions, just the procedure to return an item.
I placed an order on May 27th and paid with my credit card. The sheets arrived on June 8th. Upon opening the package, it was immediately apparent that these were not the sheets I had ordered. They were NOT "very smooth, slick and silky" but had the texture of cheap cotton.
I went back the MyRest.com and completed the "Return Merchandise Form" which came with my sheets already listed. I followed all instructions carefully, listing the RMA code on the outside of the package, and mailed the package on June 9th . I also used "Delivery Confirmation" on the package. USPS delivered the package to My Rest on June 15th.
By June 30th, I did not have a credit on my credit card so I used the "Contact Us" on their site and ask why no credit. I received an automated response on June 2nd and an explanation on June 3rd stating : "Your sheets have been refused by our warehouse. The sheets will be sent back to you. They are a nonreturnable item.".
I called My Rest’s 800 number, spoke to Sarah and was passed on to Todd. After being disconnected and redialing, I explained the problem. Todd informed me that, by Florida State Law, sheets were "nonreturnable". I explained that the sheets I had received were NOT what were described on the web site and not what I had ordered. His response was basically, tough ###! They would not take the sheets back and I wasn’t going to get my money back.
In essence, I did NOT receive the merchandise I ordered. My Rest either shipped the wrong sheets or committed fraud in their description of the sheets. Since they claim that Florida law prohibits the return of sheets, they committed a fraudulent transaction from the start. They shipped a low grade of merchandise knowing in advance that the customer had no recourse. My Rest stole $69.95 for sheets they did not deliver and cost me an additional $7.26 in postage, and to date have not returned the sheets to me as stated in their email.
I would strongly recommend that anyone considering making a purchase from My Rest, reconsider and chose another vendor!