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On October 4, 2023, I had submitted their WITHDRAWL AND ROLLOVER REQUEST for a scant amount (due to staying with an employer for a short. time.). After about a week I started calling for an update. Although it was not so much of a problem to get through to them, every day, it was a NEW ISSUE that needed to be resolved. Send this document or that document.
Finally on the 17th of October, I received an email advising that:
"We're letting you know that we've successfully processed your withdrawal request. If you requested your funds to be sent electronically, you should see them in the next 3 to 5 business days, depending on your financial institution. If you requested a check, it should arrive by US Mail in the next 7 to 10 business days."
I had provided my bank routing and account number in the WITHDRAWL AND ROLLOVER REQUEST, and later had to send them a letter from my bank confirming the account number. I specifically stated several times that I wanted the funds BY ELECTRONIC TRANSFER.
So, on the 19th of October, I call to confirm if they have processed the matter, only to be told a check was sent. Christ, what is it with this company? I discover I probably will not receive a check until NOVEMBER, and in reading complaints on the Better Business Bureau, I note the Check may not even be valid. I am anticipating that will be the case, as it is clear that they will do anything they legally can to delay persons getting their funds back.
STAY AWAY FROM THIS COMPANY.. IF YOU WANT YOUR FUNDS, GOOD LUCK, I GUARENTEE IT WILL TAKE AN OUTRAGOUS AMOUNT OF TIME AND EFFORT. IF YOU HAVE MORE THAN $100,000 WITH THEM, JUST GET AN ATTORNEY AND FILE SUIT IN FEDERAL COURT INSTEAD.
Desired outcome: I just want my money back.
