Mountain West Farm Bureau review: House insurance refund

Sept 16, 2022, Mtn West Farm Bureau pulled my annual premium from my escrow acct. On 9/21/22 my partner and I separated his home and cars from my home as I had decided to go with a company that would actually place adequate coverage to rebuild my home if destroyed. Farm bureau decided they should keep the full years premium on my home to pay his (my prior partners) monthly payment for his home and vehicles. When asked about the refund of my escrow funds I was told that I was not allowed any information as I was not a policy holder even though at the time of my acct cancelation I was and that was all I was looking to have refunded which pulled from my escrow 5 days earlier. I would not recommend this company to anyone as they under insure which is how they get you a lower rate but if you were to have you home destroyed it would not pay to have it rebuilt. They insured my home for $345,000 and an estimator from 2 other insurance companies stated that it would cost well over $750K to rebuild my home. Plus, the fact that they charge you an annual fee to cover you is ridiculous. I would also not recommend Dezaray Stebbins of MTN West Farm bureau as she should have disclosed this information at the time of my cancelation. If I had not kept a copy of the disbursement from my escrow and then reached out to Dezaray I would be out a full yrs insurance premium. I am also placing a complaint with the state Insurance commission so this information will be on record. I feel this is a faulty business practice.