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After dealing with the worst high deceptive salesman at Moses Motors in Nebraska we ended up with a car not as described. We were very happy with our 2007 HHR and only stopped at the dealer because of a contest they had going on. Spent the entire day there (morning though afternoon) because they kept saying they could get us better deal and actually lower payments on a newer car. We didn't get to eat all day and every time we went to leave they would have us wait saying they were working up figures and disappearing into one of the offices. We finally gave into their dickering but ended up with payment over $100 more and as it later turned out a car not as described. The big advantage feature was Multi-Disk Cd with Blue Tooth and SIRIUS Satellite Radio which according to the salesman it had. I did not have the time to try and set it up with the phone or check out the multi Cd option for several days after bringing it home. The wife had it at work, so is gone 5AM to 7PM. When I did it was discovered we had a single Cd player with no options. MOSES MOTOR CO. refuses to honor what their salesman had informed us before sale and put in correct CD player or get vehicle AS Described. This is not our first ford purchase, we also have a F150 that was purchased from a different honest Ford Dealer, but with Ford dealers doing business like this, it will be the last for us. This vehicle also has a headlight that has moisture and finger prints inside of the lens that there service department said was factory defective, but they did not change it.
We purchased a 2008 Ford Edge which according to sales man was equipped with a Multi-Disk Cd with Blue Tooth and Sirius Satellite Radio. After having the car home and trying to set up Cd player and phone it was found it is a plain single Cd player.
This isn't quite the whole story. Since there was no way to verify what the salesperson had said, the dealer offered to satisfy the customer's claims. The customer refused. He wanted to be compensated for the deficiency that the bank demanded, since the customer allowed the bank to reposess the vehicle. The customer then took the matter to court, where the claim was ultimately DENIED. End of story.
Your problem is not with Ford, they make a fine vehicle. its the shady dealer you have delt with. You owed them no obligation to stay, you owed them no obligation to accept higher payments, you were in a hurry, and did not take the time to check out all that you were promised. A vehicle is a huge purchase, why would you not protect yourself? Its a bad deal, but you were a willing party to it. sorry about your luck though. A car salesman IS NEVER your friend, just remember that.