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CB Investment, Insurance and Financial Review of mortgage insurance
mortgage insurance

mortgage insurance review: Insurance claim checks and 21st Mortgage 1

S
Author of the review
2:24 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

I recently had damage done to my manufacture home and after receiving the check for the repairs I was told that in order to cash the check I have to get an endorsment from my Mortgage company. When I called 21st mortgage. I was told that I have to sign the check send it to them along with a copy of the insurance claim and a cost of materials for the work. Then at that time they will send me a check for the materials. Then after the work is completed I have to send them the final bill and copies of the home showing the work completed and they will send me another check to pay the final bill. NOW here is when it really gets fun. IF the work completed is less then the amount of the check 21st Mortgage keeps the remaining balance.

Company Business Name: 21st Mortgage Knoxville, TN

Country of complaint: United States

Address: 620 Market ste 100, Knoxville, Tennessee

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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JKDE
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Mar 18, 2011 2:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

They are the first lien holder on your home. They want to make sure their investment doesn't depreciate.
"If the work completed is less then the amount of the check 21st Mortgage keeps the remaining balance."
Ask them if that balance goes towards paying off what you owe.