The complaint has been investigated and
resolved to the customer's satisfactionResolved Money Worries — STILL NO REFUND
resolved to the customer's satisfaction
Anyone thinking of applying for a loan through YES LOANS i would strongly recommend that you think again!
I did and was told that i had been accepted and had to pay a fee of £69.50 for the paperwork and agreement so i did, i then found myself being transfered to a company called MONEY WORRIES, which is ironic actually as they are the ones you should be worried about!
They told me my credit card balances and other details that i had not disclosed and proceeded to rail road me into a debt management scheme that upon reflection a few hours later i decided that i didnt really need so after numerous attempts to contact themi finally got to speak to someone, somewhere in the origional conversation with them i was told i had authorised the person i was talking too debit the sum of £740.00 from my credit card to cover there fees and set up costs for the plan...some thing i know i did not say or authorise and i can believe they can do this without my signature or a signed agreement...after a very heated and abrupt conversation i demanded a refund and a few days later i recieved a letter in the post stating that my refund had been agreed and would be paid back onto my card in DUE COURSE!
There policy is to refund it within 28 days..funny how itdoesnt say this anywhere on the letter and it only took 2 days to debit it off my card!
Its day 35 now and ive just had yet another pointless conversation with one of the mindless, emotionless grunts that work in their offices asking where my refund is..and was subjected to yet another rude and insulting conversation with the tone being...well its just tough Mr Bennett you will get your money if and when we feel like it!
These people are a disgrace and i think its time to seek legal advice as they are nothing more than con men.
According to them my money is in an interest free account..yeah right...what they meant to say was that its in an account along with many other peoples money making them a load of interest and thats why i'm not getting it back.
PLEASE TAKE MY ADVICE AND STEER WELL CLEAR OF THESE ###S!