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Momentum Direct review: unauthorized payments! 375

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12:00 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

I too ordered the free trial. I did receive the pills but could not take then because of medication I am taking. I called to cancel right away. The man said ok he would cancel my order. Only thing is two checks had already been written on my account. One for $49.95 and one for $58.95. I wish I had seen the complaint board before ordering. I spoke with my bank and I can contest the charges so that is what I am going to do. I will make a copy of all the complaints to help my case.

375 comments
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Valerie
Valerie
, US
Sep 05, 2007 12:00 am EDT

Hello,

I have recently become a victim of the Momentum Direct scam. I would greatly appreciate any advice you could give. I never ordered their product, but they somehow have gained access to my checking account and they are taking money daily from my account. Thank you!

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Sandra De'Lana Gatlin
,
Nov 20, 2006 12:00 am EST

Momentum Direct charged my account and I received no product from them yet. And the number is not reachable at all.

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Pat
,
Sep 22, 2006 12:00 am EDT

I returned this product that didn't work and i also spoke to David 4 times and he keeps telling me my refund is in the mail and i still have not rec'd it. You never can talk to anyone because all you ever get is a recording.

Help smb, they are ripping off people like me!

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Grey Arab
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Sep 22, 2006 12:00 am EDT

I canceled my order within 2 weeks and they still took money from my checking account without my authorization (2 separate times), over $100.00! I called and spoke to David Beeson who is suppose to be a Manager of some sort, he told me that my money would be refunded the next day... this is more than a week later and I still haven't received my refund! This is nothing but a scam! And now when I try to call, I don't get any answer.

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Sheila F
, US
Apr 29, 2011 1:17 pm EDT

This company has charged me 176.00 twice within ten days without my permission if anyone has information please contact me.

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Sam
, US
Jun 29, 2009 5:28 pm EDT

I don't know how they got my account number but they made five withdrawals between 11/07/07-1/03/08.

11/07/07 $ 7.74
12/03/07 $49.95
12/08/07 $58.93
12/10/07 $58.93
01 /03/08 58.93D.

Beware people!

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Lorraine Mineweaser
,
Nov 10, 2008 6:04 pm EST

The company listed above has been sending thier product to me and decuting my personal account without my approval.

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Priscilla Walker
,
Nov 06, 2008 10:24 am EST

Ordered a free bottle of momentum direct. Received it and then no others but got charged out of my checking account for over $450.00. Have called and they said they would refund but never have. What a frod.

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colleen sarvis
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Aug 06, 2008 4:11 pm EDT

Never heard of momentum direct and was charged 149.90 to my account. How they even got it, i don't know. It caused two overdraft charges so far.

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Rita
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Jul 22, 2008 10:29 am EDT

They have fraudulently systematically withdrawn over $1, 100.00 from my account, never sending any products. They are thieves.

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Tiffany
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May 28, 2008 5:27 am EDT

I signed up for free trial with momentum direct but canceled back in October because I had never received product. Come to find out I am still getting charged $60 a month. When I called the bank they gave me a # that is not in service.

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Karen Batson
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Mar 27, 2008 4:50 pm EDT

This company lures you in with the typical "free sample" . They charge your debit card for shipping. They never send the sample, and when you cancel they keep charging your account without authorization. They only way you can stop them is to close your account and open a new one. Real leeches!

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Jesse H Zavala
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Feb 07, 2008 12:00 am EST

They send you a bottle of diet aid, but don't mention a charge until after you get it. I don't want no membership from them and to either charge me for it. I have sent their bottle back.

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molly ferguson
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Jan 31, 2008 12:00 am EST

I called to cancel order the man i spoke with said that the order was canceled just to send back the bottle. I sent back bottle and today my checking account was charged 49.95.

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Nongluck Popong
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Jan 07, 2008 12:00 am EST

Order free trial Diet Pill for shipping $2.74 after that been charge to the checking acct $58.93 $49.95 and $ 58.93 without authorization.Called the company back and talked to the guy name Allen,. He promise to cancelled the order and refund the money,only 3 days after talking, my account been stothe money out again.

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Adrian Christian
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Sep 10, 2007 12:00 am EDT

I was billed $49.95 for a supposed free two week trial. I never received the product and was still billed. I call and get voicemail.

Beware!

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Etta
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Jul 30, 2008 6:24 am EDT

CHARGED 149.00 ON MY BANK CARD FOR FREE SHIPPING OF PRODUCT/

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janie campbell
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Feb 19, 2008 5:40 am EST

I cancelled this order and they still took money from my checking account

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Joanne Watson
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Jan 08, 2008 12:00 am EST

I have never heard of Momentum Direct! I don't know what they do and/or sell! I don't care to know. This company just forged a check for payment out of my bank account! I never bought anything and I never received anything! How the heck did they ever get my information? Who are these people? Can't something be done about this so-called company?! I'm furious!

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Hope Lancaster
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Mar 26, 2008 5:23 am EDT

I have been ripped off by these people I was charged $49.95 once for a product I did not receive and was debited 4 times for $58.93. I thought it was another club I was part of so that is why it took a while to figure out. I had called the bank and they thought it was a legitimate charge so I didn't question it again, however now I realize that this was all an error and these people have ripped me off several times.

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Jeremy Smith
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Nov 03, 2007 12:00 am EDT

I ordered the free trial and my checking account was debited 7.97 on October 17th, 2007--never received any product, yet my account was debited again on November 2nd, 2007 for 49.95. Attempts to contact the company have failed, including both email and phone. I've filed a complaint with the BBB, Texas Attorney General, the hosting company that hosts their site, the domain registrar that gave them the domain name, and I will also be putting in a fraud complaint in with my bank, the FBI, and Federal Trade Commission. I'm not holding back based on the number of complaints that they have here, the BBB, and all over the Internet!

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Jeremiah Dalton
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Nov 17, 2007 12:00 am EST

Ordered free trial and paid the shipping then was charged 49.95 a few weeks later and then again after 2 more weeks 58.93. I called them and was told I would be sent a refund and all other orders would be cancelled. I have not received a refund and then was charged the 58.93.

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Debby Carr
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Apr 24, 2008 1:14 pm EDT

This company will not respond to any correspondence and will not stop charging our bank account, or stop sending us there products. We have sent numerous boxes back unopened.

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Debbie Schaefer
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Feb 27, 2008 6:53 am EST

Sent me a free trial of a product that I only paid shipping on. Then, a month later, they automatically help themselves to my checking account for $50 and again a week later for $59 with no notification or permission from me. Imagine my surprise when my bank account is depleted and my grocery money is gone from someone just helping themselves weekly to my hard-earned money. Be very careful out there - everyone is out to get your money. So much for free trials...just reinforces the fact that NOTHING IS FREE.

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EMMY DIAZ
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Apr 21, 2008 10:03 am EDT

OMG I cannot believe how stupid I was to even order with this so called company Momentum Direct. I am sooooooo mad right now. I read most of the Complaints and it's the same issue I am having with this DAMN COMPANY! SOMETHING NEEDS TO BE DONE WITH THIS BECAUSE LIKE ME I AM SURE YOU ALL WORK HARD FOR YOUR MONEY FOR SOME DAMN SO CALLED COMPANY LIKE THIS STEALS YOUR MONEY! MAYBE SOEM OR ALL OF ALL OF US CAN GET TOGETHER AND DO SOMETHING. I CANNOT BELIEVE THIS COMPANY IS STILL OPERATING AND STILL ROBBING PEOPLES MONEY. IN 1 MONTH THEY TOOK OUT A TOTAL OF $167.81 FROM MY BANK ACCOUNT AND I HAD CANCELED WITH THEM. I TRIED THEIR PRODUCT DID NOT LIKE IT AND SENT THE REMAINDER BACK. MY MISTAKE IS THAT I DID NOT GET A COMFIRMATION WHEN I SENT IT. I TOLD THEM FINE KEEP THE 49.95 FOR THAT BOTTLE BUT GIVE ME THE REST OF MY MONEY BACK. I ORDERED IN DEC. 2007 AND DID NOT RECIEVE THE STUPID PRODUCT TIL FEB. 2008 AND SENT IT BACK RIGHT AWAY. I EMAILED AND ALSO CALLED TO CANCEL MY ORDER. WE ARE NOW IN APRIL GOING ON MAY AND STILL THEY HAVE NOT GIVEN ME MY MONEY!
I AM SOOOOOOO PISSED RIGHT NOW. I JUST CALLED THEM AGAIN AND I ALWAYS GET SOMEONE THAT SOUNDS LIKE THEY ARE IN INDIA OR SOMETHING. MY EMAIL IS CATALOGHAVEN@AOL.COM IF ANYONE WANTS TO FIGHT THESE PEOPLE, THERE HAS TO BE SOMETHING WE CAN DO TOGETHER AND GET THESE PEOPLE OUT OF THIS BUSINESS SCAM THEY HAVE!

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audilia depina
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Oct 05, 2006 12:00 am EDT

I canceled my order within the two weeks time frame and returned their product, my account was charged for $49.95. I have called them several times and all you get is a recording. I have sent two emails to this company and they have not responded to them. This company is a scam and a fraud. Please help before other people like me get duped and scammed.

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patricia M Willett
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Oct 08, 2007 12:00 am EDT

I am a struggling single mom who watches her bank account very closely. I went to withdrawal 20.00 for the co-pay to take my daughter to the doctor. She has recently been diagnosed with a mixed germ cell blastoma of the brain. I couldn't get the money and went into the bank to see why. the said there were two checks one for 49.95 and another for 59.95 to Momentum Direct. I never heard of these people and immediately called them to say I want my money back. they said I must have ordered something- by the way. I am 5'6 121lbs- no need for any kind of diet pill for Pete's sake! I have filed a report with the local Sherrif's Department and I am grateful for the FBI lik but if there is anyone out there that can help me- please help me. They took the only money I had for her medicine and food. I need my money back- I don't know what I am going to do. I have the address in Magnolia Texas and if there is anyone on this side of the country that wants to road trip to Teas with an angry middle aged Red head- I will personally kick some ###!

How can they do this and get away with it! I am going to call the Magnolia TX TV stations and see if I can rattle some chains there-

I can's believe this is happening!

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DPhan
newport coast, US
May 19, 2012 9:32 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Momentum Debit Cards is the worst nightmare, they keep and withhold the "Authorization" amounts even the merchants canceled the authorization. So you have less money to spend, following are the direct respond from them,
"Thank you for contacting customer service. The transaction to which you are referring is a pending transaction, or incomplete transaction, that will automatically return to your card after a pre-determined timeframe if uncollected by the merchant. For standard merchant pre-authorizations, the period of time before automatic removal is 11 days. Authorizations from car rental agencies have 30 days and hotel authorizations have 61 days before they are automatically removed. To have a pending authorization removed from your account prior to the automatic removal, please contact the merchant and request that they send us a fax on their letterhead to [protected] including all of the following information: - Their merchant ID number - Your name and the last 8 digits of your card number - The date and amount of the authorization to be released. - The Authorization ID numbers of any authorizations needing to be released - A brief statement giving us permission to release the authorization - A brief statement giving the reason for releasing the authorization Upon receipt of the completed fax we will remove any pending authorizations from your account by the end of the day. When you are looking to have a car rental authorization released, please have the merchant include a copy of the Final Rental Agreement. When you are looking to have a hotel authorization released, please have the merchant include a copy of your folio. If you have any other questions or concerns please do not hesitate to contact us further. Thank You, Brook@ www.momentumcard.com Toll-Free Account Information Line: [protected] Customer Service: [protected]. "

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RIPPEDOFFBY
San Jose, US
Aug 08, 2009 5:23 pm EDT

THEY NOW HAVE NEW COMPANIES: BIGBLUEHOSTING.NET (NOT BIGBLUEHOST.COM WHO IS LEGIT)
FREEAFFILIATEINSIDER.COM, SET UP FREE AFFILIATE WEBSITES FOR DIET NICHE BUT YOU HAVE TO DO IT UNDER BIG BLUE AND THEN THEY STEAL YOU DOMAIN NAME
OH, NEW NAME MICHAEL BEESON

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twagner
Kansas City, US
Feb 14, 2009 8:30 pm EST

How do I stop this short of closing my account? I have sent product back...called and spoke to people who don't speak english and they again this month took more cash from my account!

Help!

twagner@kc.rr.com

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Latrice
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Nov 16, 2008 7:10 pm EST

This company keeps sending me pacakges and debiting my account. In a three week period I had unauthorized charges and no product. I did a block against the company and would still received shipments. Even after I closed my account I was still getting product in a matter of days apart and dated 7/21/08 it is November.

I first complained about this company on 07/28/08.

The company has used the name Momentum Direct.
Sometimes the bill says Momemtum or 2DaySlimDown.
But all have the address of
1010 S. Magnolia Blvd. Magnolia TX 77355.

The number that I called would have a pre-recorded message that would keep you on hold and then keep repeating over and over again. This company has complaints as far back as 2006, why are they still allowed to continue to rip people off?

Other sites I have complained to are www.complaints.com

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Jess
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Oct 20, 2008 6:34 pm EDT

EVERYONE IS RIGHT this happened to me a few months ago... i had a baby and wanted to lose weight so tried but product was disgusting so i attempted to cxl but its IMPOSSIBLE to get ahold of anyone... SCAM. on top of it b Of A informed me that "momentum direct" charged over $500 to my account when i only recieved 1 crappy half filled cotainer of god knows whats in it powder! i had to go through alot of trouble to get my money back the bank was able to fix after finding out this company is a SCAM!

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Carroll Gregory
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Oct 15, 2008 1:42 pm EDT

The exact same thing happened to me. On 8/29/08 I canceled my order with Amazon Diet and was given a confirmation number. I received another shipment from them on 9/3/08. I returned it to them on 9/5/08 and was given another number. The charge was for $149.90. I have called this number [protected]. So far nothing.

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Erin
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Oct 15, 2008 8:25 am EDT

I completely agree! they did the same thing to me! I lost hundreds of dollars, my account kept on going into the negatives, and I never got anything or any of my money back! I had to close my account!

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unknown
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Oct 13, 2008 1:57 pm EDT

Have no fear...the company has been caught with their hand in the cookie jar by Harris County Attorney General's office...be patient...they will get their day in court. Oh, by the way...one of the owners is a Montgomery County Constable!

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Era Koontz
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Oct 07, 2008 8:41 pm EDT

They are a bunch of mess. and God is going to take care of them (amen)

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Era Koontz
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Oct 07, 2008 7:31 pm EDT

I am a 66 years old woman and I am also a victim of this same compan. I have a friend that works in the attorney General office, I called her and he is having me come to his office in the morning because he has a friend that he states work for the Internet Crime (associate) with the FBI will be glad to take this case especally me being a senior citzen and that took my moneythe way they did. So I will keep you all postedon the out come. My bank told me how they did it. They used the $5.00 electronic check I, sent them for shipping and handling and turn it into 149.90 instead they are scrammer. But believe me they will be caught and soon. God don't like ugly and very little prett. I will keep you all posted on the outcome and anything that will be of help to you. May God have mercy on us all by his grace we are save.

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madonna noecker
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Sep 25, 2008 3:27 pm EDT

I don't know how to stop them. I went to my bank. but they keep getting threw the blocks. When you call the number for customer svs, they say lines are overloaded and cut you off..

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Mary Glasier
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Sep 15, 2008 11:17 am EDT

Your company allowed an unauthorized check to be accepted from my fiancee's bank account in my name (Mary Glasier). I do not understand how this could of happen when I did not order anything from you, All we are asking is to be reinburst the $ 149.90 because that has caused great financially stress on us . Further more I do understand that you do not know who is filling out the check information, but in my situation I can not write checks on my fiancee's bank account no one can. Could you please contact me at [protected] I will look forward to hearing from you very soon. Thank you
Need this taken care of as soon as possible.

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Katie Thompson
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Aug 13, 2008 8:35 am EDT

I realized that I had weekly payments debited out of my account for $58.93 by a check for at least the last three months, possibly longer. I called my bank and they were able to do a stop payment and waived the fee for me and then had to freeze my account and I had to open a new one. They've submitted a claim - we'll see if I get my money back..