MobileUnlocks.com review: Failed unlock service

Dear Eyekebena Ogbu,

I apologize for the repetition in our previous communications and understand you are seeking a prompt resolution. I've carefully reviewed the history of your unlock request and your instructions are now crystal clear.

I'm deeply sorry for the confusion and any inconvenience our service may have caused you. You are absolutely correct; the unlock status provided by our service on 08/03/2024 is indeed irrelevant since your phone was already unlocked by another service provider on 09/02/2024.

Although our records initially indicated that we completed the unlock, it is evident that this was not the case, and you have rightfully pointed out that your refund request has been outstanding.

Based on the circumstances and our commitment to customer satisfaction, we will process your refund for the Standard Unlock payment of $128 without further delay. You took the right steps after our service could not meet the expected timeline, and as such, you qualify for a refund as per our policies.

The refund will be credited back to the payment method you used originally. While typically refunds are processed within a few business days, please allow some time for it to appear on your statement depending on your bank's policies.

Again, I sincerely apologize for the inconvenience that has been caused. I will do everything in my power to ensure that your refund is handled expediently.

Thank you for your understanding, and I hope this resolution is a step towards regaining your trust.

Warm regards,

Anna