The complaint has been investigated and
resolved to the customer's satisfactionResolved Minor Details talent agency — unprofessional staff
resolved to the customer's satisfaction
I have to say that I am really disappointed in this talent agency how they deal clients. I personally had an unpleasant experience actually that occurred today. 3 Weeks ago I have sent an application for my 3 year old son with 3 pictures, a week later I got a call asking to schedule an appointment, for the agency to meet with my son, and the president of the agency Lee Gallagher-Ingram to whom I spoke to, said that he is really a cute kid and that she sees a potential. We have scheduled an appointment on Monday 26 September at 2:30pm. When that Monday came, we were contacted by the MS Lee Gallagher-Ingram to let us know that she cannot accept our son that day due to her personal emergency that she had to take care of and that we can bring our son on the following Saturday after 12PM. Unfortunately, I know all of us have days like that and therefore I did not comment or inquire anything further about that. Then, that Saturday came 01 October, 2011 - and I decided to call the agency to check what time exactly we could meet up. Some lady has answered the phone, without introducing herself saying that she cannot accept us, because MS Lee Gallagher-Ingram has had an accident. Again, an awful thing, I asked if everything was ok, and was told yes, but there has been this emergency and they cannot accept us again and I was told to call back the next day, which was Sunday. I didn't call Sunday or Monday, giving them some time to recover from everything, and then I emailed the agency to inquire if we could reschedule now the appointment. I got a reply right away to call which I have. After speaking I believe to the owner of the agency, she said that they could accept us the next day at 230pm. As my husband and I are working full time, I asked her if by any chance they are open on Monday 10 October, which is also a Holiday, but wanted to find out because they were open that past Saturday as well - so just a question, I was told of course they won't be open on a Holiday. My response was I had to check with my husband as we work full-time to see which day we could take off and that I will call the agency back. At that time I was told there is no need for me to call back and I was hanged up on. First of all i was in shock not knowing what happened, and have tried to call back but kept getting hanged up calls. 2 seconds later I got an email into my mailbox saying that my child application has been deleted as he looks too similar to other kids blah blah blah.
As a professional institution, they lack everything else, but first the professionalism. I am now very glad that this happened, as I wouldn't put my child through an agency that doesn't know how to talk to people, yet to deal with children. Of course it is peoples choice to choose with whom they want to work, but this experience I had to share with other parents who are looking for a talent agency for their children, to know what they are getting into