The complaint has been investigated and
resolved to the customer's satisfactionResolved Michelle Schouten — two sick shihuahua's
resolved to the customer's satisfaction
Use caution if you wish to purchase a puppy from a breeder by the name of Michelle Schouten from Versailles MO. I purchased two chihuahua puppies from her in Feb.2009
I spoke to her over the phone about the twp puppies I was interested in purchasing and would like to have both boy's neutered and that they would need to be shipped to my on a airplane since we were over 1900 miles away from her home.
After she received my money for the two puppies, transportaion and for the surgery. she became very distant to me I would email her on trying to get more photos of the two puppies, photos of thier parents and and up date of how the two were doing. I heard nothing back from her.
two days before she was to send the puppies to me she called me to let me know that she would not be sending them out due to one of them suffered an episode of Hypoglycemia after she gave them the worming med. then she started with how she felt that the puppies realy should not be shipped out alone in case something went wrong with one of the puppies while in flight .
I booked a round trip same day flight I emailed her all my flight info. It would be close to 30 days from the time this breeder received full payment of these puppies before I was able to final receive them.
Through out these days I kept in contact with her asking how they were doing could I have some photos sent to me. asking her to make sure that the shot records the vets notes from them getting neutered etc... would be given to me along with the puppies
The day before my flight this breeder called me at home and informed me that she needed for me to email her my flight info. again because she did not know what she did with the info. She also mentioned to me that the puppies had lost a little of their fur (these are long hair chihuahua puppies) and not to worry that her husband had taken the pups to the vet and everything is alright. I reminded her that I had to have all the puppies health records because they were scheduled to see my vet the day after they arive at my home.
She was late arriving at the air port I met her outside I was shocked when I first saw the puppies they smelled bad and they were dirty the one that she said suffered a hypoglycemia attack looked like a baby bird that was just hatched no hair on all his legs and under his chin and his chest there was very little hair on his head. the other pup had lost his hair around his eyes and his chest. the breeder told me that it was from the heat lamp that she had used to keep them warm. and that the vet said that they were all right. She then informed me that she had not remembered to bring the health record info for the puppies I told her to either email me the info or fax me the info and to mail me the hard coppies of the info and that I needed it by the next day because the pups had a vet appt. I told not to worry that it would be taken care of as soon as she got home.
Durring the flight I was cleaning up some poo and I noticed that it had a realy bad smell to it and that there was some blood in the stool.
The day of the vet appt for my puppies (approx 48 hrs later) I had not received any health records info from the breeder . Called her home her husband tells me that she was over 2 hours away from their home delivering a puppy . Her husband finaly was able to fax something to the vets office min. before the appt.
When my vet looked at the pup's she was upset she tells me that both pups should have never been given a certificate of health their molera's were large the hypoglycemia pup's molera was very large and that the pups had giardia (which is why to poo smelled so bad and the blood in the stools.) the vet could not see any indications that the boys were neutered so she called up the breeders vet he could not even remember the boys and asked him how could he allow these two puppies with large molera's to fly to obtain health certificates ... as to their hair...a skin sample was taken and it seamed to be ok. so she feels that it is something that needs to be watched since she has no idear as to why the hair is falling out.
I called the breed and told her about my appt with my vet and how upset my vet was with the condition of these two pup's I told the breeder if she wanted I would have my vet call her about the condition of the pup's the breeder said to me " I do not need another ### chewing". and hung the phone up on me.
I have been communicating only through email with her so I can have records of what is being said between the two of us... she wants me to send the puppies back and she will refund me my money.. I can not send these two back due to the fact that I will not be able to get my vet to allow them to fly with large molera's and a posative giardia which we have already been treated for twice and waiting to see if the second go round with more meds has taken care of the problem..
I was also offered $200 of the $1000.00 that I paid for the pup's and told that their health agreement that she offered would be voided .
I have kept an eye on her web page in the last month she has change it several times. adding wording that will protect her more but needless to say I already have a copy have the wording that was on her web page when I purchased the pup's. and copies of the changes as they appear.
This breeder also sells poodle's yorkshire terriers and now she is selling the mix breed dogs which she is calling designer dogs..
when I first went to her web page she stated that she was getting out of the bussiness due to health problems . now that statement had been removed. I told her that the Hypoglycemia dog would always be a specialty dog since his large molera . she advertised a special needs dog.
She said she has been a breeder for over 15 yrs. I asked her how could she have not sent me the dogs health records and how could she not let me know about the the pups hair and how could she ship these pups know ing that the two pup's had large molera's... reply from breeder " not every one is perfect" and yes I have this in writing!!!
I am still waiting to hear back from the breeder. I asked for $500.00 to be refunded back to me since she sold me sick dogs and failed to disclose about the condition of the two puppies health.
I will file a law suite in small claims court if this breeder wishes to continue to give me a hard time.
two days before my flight Michelle call's me at home and tells me that the puppies are doing fine