On this date, I went to the store with my 2 kids, in search of some Heely's for my 6 yr old. The store was in complete disarray as usual. There were no employees to be found in the shoe department, so I approached a cashier since my question was a very simple one and she did not need to leave her area.
i said, "excuse me" and she immediately stated "the line is over there" (in Spanish) and in a very rude tone of voice. I said I only had a question (whether they had the wheels for the shoes at the register) and she proceeded to yell at me and berate me with negative remarks in front of other customers and my children.
I walked away and we took the shoes back to the department and left the store. The woman left her station, and followed us out the door , yelling at me again. I walked away quickly as I did not want a physical confrontation to occur in front of my children.
I called the store from my home, and asked for a supervisor. SHE answered the phone, and allowed me to tell the whole story before telling me that she was one and the same. She claimed that she was attempting to apologize when she came after me outside the store (yelling?). I asked her for her supervisor again, and she placed me on hold. After about 8 minutes she came back and stated that "no one was answering".
The complaint has been investigated and resolved to the customer’s satisfaction.