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Merchants AutoFalse advertising

We heard an ad on the radio about the hundreds of cars they have available and how you get a $500 gas card if you come in the month of May to buy a car. We figured we would go take a look and see what they had to offer. After running our credit background, the owner, Allan Singer, told us he had many cars for us to choose from and said he was going to hand us off to his son, Adam. He also said we were in capable hands. He was so wrong. Firstly, Adam informed us that he had one car that would fit our needs. When we insisted on seeing others he said that banks were having a hard time with loans for older cars and this would be our best bet. We took it for a test drive and thought about it. I didn't like the deal they offered so I said no at first. They then "sweetened" it by taking a lower downpayment. So we thought about it and decided that maybe it would work. Secondly, we were told that we would have 45 days until our first car payment. Also a lie... we signed the paperwork for the car and then were told the first payment had to be made in 28 days. Thirdly, Adam gave us a 20 day plate that did not match the paperwork. I got pulled over for going 5 miles over the speed limit in a construction zone and the officer thought I had falsified the documents. I told him it was the dealer and he didn't fully believe me, but let me go with a warning. When I contacted the dealership they informed that "oh, sometimes that happens, the computer documents a different date than the handwritten one..."
Fourthly, when we asked about the gas card we were told that couldn't apply to us... I asked why? We took a $22, 000 loan on the car - what was the problem. We were told that it was because the dealership wasn't making money off the car!!! Fifthly, Adam never got back to us on any of the phone calls we made. Merchants is a very unprofessional, unbusinesslike and borderline crooked company. DON'T BUY A CAR FROM THEM - MY COMPLAINT ISN'T THE ONLY ONE I'VE HEARD ABOUT THEM.

Responses

  • Fa
    fairgame17 Jul 06, 2018

    The price of the vehicle was fair, but watch out when you step foot in the finance office. Make sure you know everything your buying into. Ask for a the fair discloser finance paper with all the prices before you sign. They upcharge for the warranty and try to base everything on monthly payment. Also, I read that they never give you the best Apr up front. They can jack it up 4 points over the banks offer for their profit. Look at every detail and dont be afraid to walk out and let them sweat the sale.

    0 Votes
  • Ce
    CEE70 Aug 03, 2016
    This comment was posted by
    a verified customer
    Verified customer

    They are extremely unprofessional. They make decisions and change their minds on the fly. Some of the salesmen are arrogant, over grown teenage boys who ogle attractive women. I don't know how they live with themselves and am surprised there isn't a class action suit against them...perhaps there should be!

    1 Votes
  • My
    MyNewCobaltSS Dec 05, 2012

    I have bought a used car every year for the past 11 years and spent at least 2, 000$ a year in fixing it. This time I went to the dealership and decided to purchase something with a warranty, something newer, good on gas and reliable. I purchased a 2006 model car with 83, 000 miles. It had everything I wanted. When I test the drove, it had just arrived and had not had the full inspection yet. I liked the car so much that I bought it the same day, despite a few mechanical issues it had with it.

    I took delivery a week later and on my way home, I noticed a few cosmetic and mechanical issues. I took it to my local mechanic to get the mechanical issues checked out. I was told by my mechanic that the car needed new rear pads. Although they passed inspection, the brakes very very low.

    I emailed Alan Singer and addressed my concerns with the mechanical issues. Alan contacted the service department and I was asked to bring the car back in and get not only the mechanical, but the cosmetic issues addressed as well. The expediency of his request was up to par, probably one of the better dealerships I've dealt with.

    The issues were completely addressed and I am now very happy with the purchase. The sales team worked with me to get a good loan rate at my requested monthly payment. I purchased a warranty and have complete faith in the dealership's ability to honor it should any issues arise.

    0 Votes
  • Ta
    TACK Sep 08, 2011

    It's my fault for buying this piece of crap, but I will never buy a vehicle from them again.

    1 Votes
  • Ta
    TACK Sep 08, 2011

    I agree totally. I purchased a car from them in March of 2010. I was just getting out of the hospital after having a near death child birth and needed a larger car. I called them from the NICU to see what they had for 7 passenger vehicles. The salesman said they had 2, so I went down to test drive them. I wasn't crazy about either, and quite honestly with my baby still in the hospital, I had no business making a large purchase like this, I was not in the right frame of mind. After asking the salesman what else they might have he suggested another vehicle, I said, that's a 7 passenger? Yes, he said. I drove back down, only to find it was not. Finally I decided to buy one of the cars I wasn't crazy about. My son was coming home soon and I didn't have a big enough vehicle for my brood. I was told I had to pay $3, 000 down because of the inequity in my trade, ok...done. After a week, my husband noticed bubbling in the paint on the fender. Upon a closer look, he noticed the body panels didn't line up. He called the dealership and asked if it had been in an accident. The salesman just said, "we gave you wife a carfax". My husband asked me, and I said, "No he didn't", then we went through all my paperwork, and there was no carfax. My husband called back several times over the next few weeks at one point the salesman told my husband that his wife is a liar. Over the year and a half I have owned this piece of crap, the bubbles turned to rust and now my fender is rotting. I brought it to my mechanic for the 60K service and this is the list of issues he gave me:
    Tires are dry rotting
    need a tie-rod end
    cracked transfer case
    bent knuckle
    bent strut
    Check engine light on for an emmissions leak
    Need Brakes
    Need Rotors
    Looking at about 4 grand. I did the tires and had the emmissions leak taken care of.
    Brought it somewhere else to see what I could get on trade...6500...I owe 17500...
    One month later, I brought it in for my state inspection, the emmissions light is on again FAIL, marker light out FAIL, leak in the front pinion FAIL, brakes are close but passable.
    In summary, I drive a $6500 car that needs $4500 worth of work so I can keep paying $500/month for the next 4 years!

    1 Votes
  • Sh
    shannonl18 Jun 03, 2011

    Were is the False advertising???? Sounds like they did everything the could to put you in a car and had a typo on the paper work. Nothing is free if they continued to reduce the amount of the car and the amount that you had to put down of course they would have to remove any free offers!!! I have bought several vehicles from Merchants Alan Singer and Merchants is one of the last family owned dealerships that do business right and each time we have bought a car here was an outstanding experience

    0 Votes

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