Member Travel Services review: services, refunds, rebates 7

We cannot do a mass email because not every member is waiting on a rebate so we felt that would be confusing to those members. Mass emails are either all or none.

He is out of the hospital now which is why rebates are beginning to be sent this Friday. Unfortunately, he did not have a plan in case of something like this. However, there is a plan in place now should this occur again. The business is fine and will be regardless of what health issues occur. It was just a signature issue and because he is very "hands on", he wants to see all rebates and sign checks himself. Because of the long time frame and everything else he came back to, they are being sent each Friday until are complete.

We are very sorry and will get the rebate sent as soon as possible. And thank you for the kind words. We are happy he is better.

-----Original Message-----
From: Jay Butler [mailto:[protected]@yahoo.com]
Sent: Wednesday, January 10, 2018 12:47 PM
To: 'Jay Butler'; [protected]@membertravelservices.com
Cc: b b
Subject: RE: SECOND NOTICE...Refund requested for Royal Caribbean Cruise taken Oct 8th-Oct 2017

Thanks for the quick reply. You are right, it was about 2 1/2 months that I contacted you all, not 4 months. Which as a business you said it would be 4-6 weeks for us to get our refund.

Since I am a nurse and understand medical conditions...

with out you sounding defensive or upset... as you said, there where thousands affected, couldn't you do a bulk mailing, like what has been done like the "Hot spots", couldn't you?

My other concern now is If the OWNER is so gravely ill, what is your plan should he die? Does the business stop? As he/she obviously could not do anything then, is there a contingency? because as you said his/her health prevented this to get done, it is concerning to me and the thousands of us! And will we be notified of his deterioration of his health.

Thanks for taking the time to try and reassure me and address my concerns.

I will keep him/her (and you) in prayer for their health and recovery, that the business and job continue to flourish. As their health changes which probably affects your livelihood as well.

Jay

--------------------------------------------
On Wed, 1/10/18, wrote:

Subject: RE: SECOND NOTICE...Refund requested for Royal Caribbean Cruise taken Oct 8th-Oct 2017
To: "'Jay Butler'"
Date: Wednesday, January 10, 2018, 10:18 AM

We received your request on
October 17, 2 and half months ago, not 4. But like I said, we are very sorry for the delay. It was out of our hands and unfortunately, with thousands of members, we were not able to notify everyone individually.

-----Original Message-----
From: Jay Butler [mailto:[protected]@yahoo.com]
Sent: Wednesday, January 10, 2018 12:15 PM
To: 'Jay Butler'; [protected]@membertravelservices.com
Cc: b b
Subject: RE: SECOND
NOTICE...Refund requested for Royal Caribbean Cruise taken Oct 8th-Oct 2017

Really,
it's been 4 months? How can that be? AND you never kept us apprised that there was going to be a delay?

Jay
--------------------------------------------
On Wed, 1/10/18,
wrote:

Subject: RE: SECOND
NOTICE...Refund requested for Royal Caribbean Cruise taken Oct 8th-Oct 2017
To: "'Jay
Butler'"
Date: Wednesday, January 10, 2018, 9:39 AM

All rebates were delayed due
to
owner illness and hospitalization. We
are beginning to send them this Friday and all should be sent by end of month.

-----Original Message-----
From: Jay Butler
[mailto:[protected]@yahoo.com]
Sent: Wednesday, January 10, 2018 11:30 AM
To: [protected]@membertravelservices.com;
Jay Butler
Cc: b b
Subject:
SECOND
NOTICE...Refund requested for Royal Caribbean Cruise taken Oct 8th-Oct 2017

FOLLOW
UP... WE HAVE NOT SEEN OUR REFUND?

Good Morning,

Jay Butler

#[protected]

We
are requesting a refund for the Royal
Caribbean Cruise taken Oct 8th-Oct 2017. Please let me know if there is anything else or other paperwork we need to do. Second notice

Thank
You!

Jay

(915)

422-4948 (C)

--------------------------------------------
On Mon, 10/16/17, Jay Butler
wrote:

Subject: Refund
requested for Royal
Caribbean Cruise taken Oct 8th-Oct
2017
To: [protected]@membertravelservices.com
Cc: "Jay Butler"
Date: Monday, October 16, 2017, 9:35 AM

Good Morning,

Jay Butler

#[protected]

We are
requesting a refund for the
Royal
Caribbean Cruise taken Oct 8th-Oct 2017.
Please let me know if there is anything else or other paperwork wee need to do.

Thank You!

Jay
(915)
422-4948