The complaint has been investigated and
resolved to the customer's satisfactionResolved Manual Universe — Non-delivery of product
resolved to the customer's satisfaction
This company was referenced in a user forum on the Internet as a source TV repair manuals. I went to their website, and paid for the manual using my PayPal account. The manual was to be delivered via download. After I paid I expected to either be sent to a website to make the download or check my email for instructions. I waited a for most of the day and never received an email nor was I directed to any website. Using the contact information, I emailed the company. I was immediately replied to by an automated reply staing I would be quickly contacted. I waited a few days and there was never any further response. I again emailed the same contact and had the identcal result, however I did not wait as long. I the began a dispute with PayPal and raised the level to claim as soon as it was allowed. Looking at the case on on PayPal's resolution center, Manual Universe certainly had no problem responding quickly to PayPal's inquiry. PayPal's decision was I was not entitled to a refund because " ... the item is virtual or intangible...". I was $22 poorer and the company had stolen my money. I finally received an email from the company with instruction for download, however by this time I had purchased the manual from another company. Do not use Manual Universe!