Mac Discount review: Auction purchase

I had purchased over $400 worth of merchandise from this company via auction at mac.bid . Several items were not as described at all (labeled 'open box' but were clearly broken yet they had it wrapped in bubble wrap so you couldnt see it and a blanket which in all the pictures and the listing was said to be 'purple' but was actually brown). When i went to pick up the items more than half of them were not in the location marked and i was told they were moved. i was told not to worry about it that they would find my items and allow me to pick them up next business day (Monday). I went on Monday and the manager of the location told me i was lying to him, that no one would tell me they would find my items without talking to him. He called me a liar many many times and said "im not implicitly calling you a liar". Ultimately he refused to help me and i contacted my credit card company to dispute the charge as it was theft - i had purchased items which they did not have in stock and they refused to provide to me. Eventually his supervisor helped me and was able to locate my items for me to come in now a third time. Once i received my items i canceled my dispute with the credit card company.

Since then i have purchased multiple items which are awaiting pickup worth hundreds of dollars but now my account is suspended due to "fraud" because of a chargeback that was canceled. I am not allowed to check in to get my items because i am locked out of the account. I have traveled many miles to get here and wasted over two hours of time to drive here and not be provided my items that are already paid for by me.