The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Maax Sports/Bluefishriver.comTerrible Item/Worse Service

I ordered an item for my daughter- it took a month to arrive. When it did, it was in the wrong size and had been personalized incorrectly. I reached out to them via phone- their customer service line has been disconnected. When I reached someone by email, he was pretty unresponsive, refused to identify himself, insisted I spend money to further return it, and actually began a customer service email, "Dude".

Responses

  • Hm
    hmegdal Mar 10, 2011

    Yep- this has been the experience throughout from you. You also emailed that you would refund my money at 2:30 this afternoon, and then couldn't figure out how to use the Paypal refund function. Now it appears you are going back on your word. Good luck in the 2011 economy.

    0 Votes
  • Ma
    maaxCustom Mar 09, 2011

    We responded to your email immediately. And told you to send the merchandise back for a full refund (we also would refund the return shipping).
    We did this nicely.

    Then you demanded that we send a pre-paid label. Unfortunately we don't have pre-paid shipping setup.

    And we called you "dude" because "little whiny ###" seemed unprofessional.

    -1 Votes

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