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CB Medical Negligence and Deficiency Review of LUX E-Cigarettes
LUX E-Cigarettes

LUX E-Cigarettes review: Fraud/Scam 47

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Author of the review
8:41 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

They will offer this free trail of smoke free Electronic Cigarettes to quit smoking all you pay is shipping & handling $5.95, then in 2 weeks
a charge will appear for $24.95 and 2 weeks later another $24.95, which is a support program that the program signs you up to that
charges these fees every 2 weeks until cancelled, when you call them and cancel you will consider this matter over, then
within a couple of weeks you will be charged $99.67 for the orginal kit, the whole time calling the phone number you have and they show you cancelled and then within a couple more weeks a charge of $69.68 will appear with a different phone number and when you call
they will confrim your order and what they have charged your account and refuse the 1st charges of being theirs(because it's a support program) and you have never cancelled with them for the product and they donot give refunds, even though we had not even received the 2nd order in the mail it was already shipped and they do not give refunds, so by the time you figure out what is going on with this scam they have already took a couple of hundred dollars from your account. This should be against the law! Sorry people are not any better then drug dealers who prey on people's habits to scam hundreds of dollars, as a matter of fact they are lower then dealers...You have not heard the last from me!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

47 comments
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Sonny h Gaye
, US
Dec 05, 2010 4:08 pm EST

Read fine print before ordering trial package. Desprate people out there to make money. All they want is your credit card number for unexpected bills.
Sonny

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madd
Bishop, US
Dec 02, 2010 6:31 pm EST

I got tricked into this and then found out it was a scam. I have tried to call and no one ever answers, I emailed them to cancel my order within minutes of ordering and I have tried lots of different email addresses but they all come back, There is no email to contact them. I have cancelled my debit card, the $4.95 trial charge that posted to my bank account immediately, well they can have that but now the card has been cancelled. They won't get any more out of me. Oh and the phone number they give you to cancel is no good. Press 1 for english and then ugly music and no one ever comes back to you. It's just a recording and a scam!

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MthrQun
Redwood City, US
Nov 02, 2010 6:30 am EDT

I don't understand how you can be charged just 14 days into a 30-day free trial. 'xplain that one to me!

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another concerned citizen
Loveland, US
Oct 22, 2010 9:30 am EDT

My boyfriend wanted to order this and I warned him about all these so called " free offers...just pay shipping " only to have them keep charging your card. I told him to use his PRE PAID VISA card, and ONLY put the total amount for shipping on it, nothing more. That way, they CAN'T take any more money out, and you have just beaten them at their own game ! Do this for pretty much anything you order, if you aren't sure and READ THE FINE PRINT ALWAYS !

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screwU
, US
Aug 03, 2010 9:26 am EDT

I orderd and got caught in the same scam. Howevere, unlike the others, I used debit Master Card that only had 50 bucks on it. When they try to charge on the card, it will tell they there are insufficent funds.

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Dani MTU
Kalamazoo, US
Jul 19, 2010 4:11 pm EDT

I too just found this out the hard way after recieving the refill cartridges I had never ordered! I also don't recall the extensive program agreement, that I supposedly agreed to, which enables them to legally take money out of my account at their free will for monthly cartridge refills!

A real Class A scam act here. I agreed to buy this thing for $4.95 shipping for my brother who smokes to try out. Next thing you know I'm $170 in the hole for trying to do a good deed.

Absolutely immoral and unethical business practice! Beware!

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lizquilts1
Prattville, US
Apr 28, 2010 2:12 pm EDT

I just found out the same thing the hard way when I got refills for the stupid e cigarette that I never ordered! I called and canceled and will see what happens on my credit card next month. I'm irate.