The complaint has been investigated and
resolved to the customer's satisfaction
London Beauty InstituteGoods supplied as part of the contract are not fit for purpose made known

I attended the salon in Covent Garden for hair extensions to be added to my hair on the 26th January, within 2 weeks over 90% of these hair extensions had fallen out. These should last 2 to 3 months.
I rang the salon & spoke to Simon (I don’t know his last name) who said he would speak to Emma Bailey & ring me back. I left it but didn't hear back from him so I rang again & he said that he would need me to send him a photo of my hair as he knew this is what Emma would ask for. I took photos of my hair which only had a few extensions left in & looked awful & sent them to Simon.
I didn't hear back from him or Emma. I contacted them again to ask what was happening & received an email back from Emma saying that as "an act of goodwill" they would put more extensions in for me if I visited the salon. As I had to travel from Gloucestershire to London each time this would cost me at least £50 anyway but I was happy that they had agreed to rectify the situation. I then tried to confirm the date for me to have this done & again couldn’t get a reply. I eventually got a reply from Simon very late the night before (which I didn't see until the next morning) it was suggested I attend the salon stating that there would be an extra charge for putting in more bonds, despite the fact that Emma had already put in writing to me that they would be done as "an act of goodwill".
When I later told Emma that I was not happy to pay more money I started receiving abusive texts from her telling me to “get a job” and asking if I was a “toilet cleaner” & telling me not to ring or contact the salon again.
I have contacted Trading Standards/Consumer Direct & they have advised me that under the supply of goods & service act I am entitled to damages. This includes full reimbursement in the sum of £125 that I originally paid to the salon, the cost of having further extensions put in by an independent practitioner (£100) & my travel costs (£100) to London from Gloucestershire on the 26th January 2011 & again on the 25th February 2011 to have the replacement extensions, total damages due therefore amounts to the sum of £325. I have an independent hair extensions practitioner with years of experience who has already confirmed to me that the correct bonds were not used, this was done under Ms Emma Bailey's supervision, who was also heard to say in my hearing that the hair used had "been knocking around for ages".

On further investigation on the internet I have found other complaints against Emma Bailey who trades or has traded under Dream Extensions, Glamour Junkies, London Beauty Institute, National Beauty Institute & Superficial.

She has had action taken against her by Great Lengths hair extensions for advertising that she is an accredited practitioner of theirs, which she is not. I have spoken to great lengths myself & they confirmed this & knew immediately who I was talking about & said they get regular complaints about her.
I have sent her a recorded delivery letter (as advised to do by Consumer Direct) informing her that they have confirmed that I have a case for damages against her & her salon under the Supply of Goods & Services Act 1982 for the extensions that fell out, the replacement extensions & my travel costs for both the trips to London for these.
She has 14 days to reply but I doubt that she will to be honest. If she doesn’t I plan to take her to the small claims court to recover my money.
I am concerned about this woman’s practises because she is running an apparent beauty institute that offers training for everything from nails, hair colour, cutting, extensions, weaves, afro hair, you name it basically but I am not convinced from what I have seen & found out about her that she is qualified to do this but she is charging people thousands of pounds to attend these courses!
Through this experience & my enquiries following it I have unfortunately found out that the hair dressing industry is not regulated & that although I have absolutely no hairdressing experience or qualifications I could set up in business as hairdresser tomorrow. I find this quite shocking to be honest & think that the industry should be regulated ASAP!

Goods supplied as part of the contract are not fit for purpose made known
Goods supplied as part of the contract are not fit for purpose made known


  • Ch
    Chelsea 123 Oct 05, 2017

    My sister and I, we found fast track beauty course with this place and we took the beauty course with this woman who called her self the director, boss, teacher of place, we suppose to start 3rd of June and finish by middle od Oct and she took £ 5000 from us .The method of teaching mainly practical which was all wrong even some of her equipment wasn't working properly and also she was saying is no problem to use out of date product on clients how they gone know!!! Health and safety was awful and no theory method at all. After 6 session she cancelled her class and when we asked her for our money back she said she will pay us back very soon just she needs to review her bank ...all that sheeet, we keep calling her and sending her massage and nothing happened. She knew what what's she's doing, we were her victims!!! please if any one known her you should report her to police she knows how to getaway from taking money form other people and not providing a service. I am really angry with this woman Emma L Bailey because she doesn't care about anyone apart of herself, even I told her the money I gave her it was cash advance but she didn't care and I m still paying for my interest for this cunning woman.

    1 Votes
  • Gi
    gillian papouchado Sep 22, 2017
    This comment was posted by
    a verified customer
    Verified customer

    London hair and beauty institute are a substandard facility in shabby premises.
    They offer poor service within a possibly illegal framework.
    Will only accept cash, no complaints policy and poor reviews.

    4 Votes
  • Ab
    Abbiehope Jun 26, 2015

    This company is a joke. I paid big money for a course that didn't give me near enough information and it just seemed like it was made up on the spot. The course paperwork didn't make sense at all with countless spelling mistakes and they didn't cover topics they said they would. The course was cut short on the last day because the trainer needed to catch her train - so the last day was rushed. After complaining so many times with countless people I emailed the 'boss' Emma.. This email was listing every part of the course I was not happy with and that I wanted a full refund. This did not go down well with Emma and the response was ridiculous - this was basically her trying to undermine me and say "It was my fault I didn't learn anything" this email went on.. pretty much her telling me to F***Off - Cheers Emma! So... I never got my money back and walked away with a piece of paper they tried to pass off as a certificate. If my life wasn't a hectic as it was at the time I defiantly would have got legal action..maybe there's still time!

    2 Votes
  • Ra
    R.aneev May 03, 2014
    This comment was posted by
    a verified customer
    Verified customer

    Would not recommend beauty stylist institute to anybody. Not at all professional! I bought a 3 hour hair Masterclass on Wowcher at the Bond Street branch & they cancelled on me twice. Convenient that the second time was on bank holiday weekend of Easter 2014. If I ever get another booking and if they do not cancel on me again, I fear the quality of the course. Stay away people! Quick to take your money but not quick to offering their services!

    2 Votes
  • De
    delsol Aug 31, 2011

    Hair up course at the London beauty institute in covent garden, a proper rip off!
    this course is definitely not suited for professionals, I booked this course a few months ago as I had several events lined up and I needed to complete and improve my skills, from day one it was a total mess, last minute cancellation from Simon, when we finally rebooked the course, I realised that the quality and the service were mediocre and day after day it became more of a disappointment, £749.00 was money down the drain .

    1 Votes

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