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CB Retail Stores Review of Loblaw SuperStore
Loblaw SuperStore

Loblaw SuperStore review: Poor customer service

P
Author of the review
12:47 am EDT
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This company owned and operated the Real Canadian Superstore and now Shopper Drug Mart. They introduced the Optimum Point reward system. Its intentions is to reward and encourage customers to return to their stores. While Shopper Drug Mart's reward system was sufficient, the Superstore's reward system is horrible. Three times now in the past two years they failed to credit my Optimum Account. They do not honor their own reward system. They do not allow their drivers to scan Optimum Cards at checkout. Their reward system is flawed and untrustworthy. Their customer service tried to blindside my concerns by repeatedly sending me the same message. There is no progress in their investigations. They do not train their staff to respect the customers. They ignore supporting documentation.

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