Livevox review: Scam company 4

Livevox is a scam. Stay far away from them. We signed a contract with them in December 2010 and they assured me that our integration would be done within 10 days. We signed a contract defining a minimum spend of $2500/month based on a minimum of 50 agents. It took them 4+ months to setup the first campaign, and that's as far as they could go. They wasted considerable amount of my staff's time, my own time, and were just the biggest ###s I have ever dealt with in my 7+ years in the call center industry. I've dealt with bad companies before, but Livevox definitely TOPS the bad phone company list.

For example, by the time we terminated our contract (7+ months after signing it), they STILL did not setup our simple inbound IVR which was incredibly simple and straight forward for any VOIP company. These guys spent so much time coming up with excuses as to WHY it isn't done, it was just ludicrous.

We only waited all of this time because we felt that maybe it would eventually get done, but THANK GOD we signed up with another company and left these incompetent ###s. They had the nerve to increase our invoice to $2500 on the very last month (right before we terminated) as if they were finished the work.

I can go on and on about how bad this company is and how everyone in my company was pulling out their hairs dealing with these ###s.

These guys will promise you the world and never deliver even close to what you agreed on. Unless you want these guys to waste your time and lose you money, stay FAR FAR FAR away from LIVEVOX.