Litehouse Pools & Spas
reviews

Ordered our hot tub (approximately 400 gal.) at the IX center in Cleveland. That was 4 years ago. We have had only small problems with the tub and some of that is on us. I will admit that the sales people do not tell you everything, nor do the people at the Bainbridge location. We struggled with the 'balance' for the first two years and only recieved platitudes. Then we started asking more questions and eventually better answers. We stopped freaking out about the test strip and followed the direction from the instruction booklet more closely. One word of caution would be to watch the cover of the hot tub - no easy way to keep it from getting "moldy". Overall we are satasfied with the people and the service.

I purchased a pool in early May and the salesperson told me that the pool would be installed by the end of June. I registered my purchase with install company the next day and pool was delivered early June. I never heard from the install company until late June was told that my install was scheduled for late July but to expect delays. I Tried many time to contact the install company but received no communication and when I called the store they told me that they could no answers from the installers either. So in a nutshell, I am paying for a pool that will probably get installed just in time for me to prep it for winter. Then they want to charge me a restock fee to return the pool that I cannot use. Do NOT do business with litehouse pools as they are quick to take your money and then forget about you.

I purchased a pool from this company almost 6 weeks ago. When I purchased it I was told that it would be in on june 15 and that we could expect delivery as soon as it arrived. As I stated it has now been almost 6 weeks and still no pool? I have been in contact with the store numerous times and was told that my pool is in but they don't know why it is not being delivered. My family and myself do not want to wait till august to go swimming and if that was the case we never would have purchased this from here in the 1st place. I have tried to reach out to cooperate office and the regional manager and have been unsuccessful with an answer to explain what is going on! We are almost to the point of just canceling the order and getting our money back but my kids are looking forward to this so the clock is ticking that's for sure

Purchased our pool on May 2nd and R pool was delivered on May 21st.. Was told in our agreement letter that we would be contacted within 3 days of our delivery date with a tentative installation date. A lady called a few days later, asked a bunch of questions, then told us someone would call soon with a tentative installation date. Over a week and a half later, a guy from corporate called stating there was some confusion and promises made that couldn't be given and our tentative installation date is JUNE 29. This is over 8 weeks after our purchase date AND 5 1/2 weeks after our delivery date...and it's just tentative. We are extremely unhappy. The pool bundle has been sitting in our driveway niw for 2 1/2 weeks, and may still be there another 3 1/2-4 or longer. The boxes are starting to warp and sag due to rain and moisture. When told that to corporate, the response was, "yes, but it should be okay. We wont know until the installers open the box to see if there is any damage." We feel frustrated, lied to, and unhappy at the way this whole installation process has been. We have 3 weeks yet to wait...

Ordered my pool back in February paid cash 30ft round pool. Was told they would try to have it up by memorial day. Installer called me on 5/6 was asked a few questions and then told me he would call me back on the 27th of May. So on the 28th I call light house and spoke to Dominic he said he would shoot the installer a email. So on the 30th I call and ask Dominic if the installer has emailed back he proceeds to tell me that as of 2hrs ago they where informed they do not have a installer nor do they know when they will have one. So now I'm looking for on own pool installer. 30 mins later the manger adam calls me and says it was a miss under standing and they do have a installer but they won't know when the pools will be getting installed. It seems like they have no idea whats going on. So as of today I have asked for my install money back and now I have to pay another installer that had given me a date 2k for install. Not only did I purchase the pool but I upgraded my stairs pump filter system and chemicals to frog leap. Also I bought a $450 dollar robotic vacuum and pool toys for my kids. And to top it off they forgot my stairs when I picked the pool up I had to go back and get them. Communication with this company is horrible i would not recommend any one to use this company.