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NEVER PURCHASE FROM THIS STORE. They are CROOKS. I ordered a pendant light "in stock" listed on their website. I paid 35 dollar to have it second day shipped. I did not receive shipping info the following day. they said well its not in stock here its at our mfg and it has to come here first it will take 10 to 14 days. I said to cancel order. (after all their mfg didnt even ship it" they said NO. I requested to cancel order they said "we will see" TO DATE I HAVE NOT RECEVIED REFUND (OR FIXTURE) THEY IGNORE ALL STATUS REQUESTS. THEY ARE A FRAUD DO NOT BUY FROM THESE PEOPLE EVER. I PURCHASED THE ITEM(S) FROM CSN LIGHTING AND BELLACORA AND RECIVED THEIM IN THE 2 DAY SHIPPING PROMISED.
DO NOT BUY! Lighting Universe aka ATG Stores has a terrible return policy, mon't make exchanges and the people are utterly un-helpful. Do yourself a favor and buy elsewhere.
Dear Jotule,
My name is Taryn Wusterbarth and I am responsible for the public relations at ATG Stores. After reading your review, I apologize for the initial order confusion as well as your continual frustration toward getting the order cancellation/refund process resolved. I would like to extend my efforts in helping you get this resolved as quickly as possible. To do this, I will need some information from you in regard your the purchase. You can email me directly at pr@atgstores.com. I'm going to need your name as it appeared on the order and/ or purchase order number. That will allow us to look up your order information in our system and see what we can do next to help. Thanks!
Sincerely,
Taryn