The complaint has been investigated and
resolved to the customer's satisfactionResolved Lexington recovery center in Poughkeepsie — Breach in confidence
resolved to the customer's satisfaction
I am a recovering addict looking for a facility to aid me. During my very first session I became very distressed discussing very intense problems. I experienced a panic attack and when I did I was immediately surrounded by paramedics. I was only discussing my issues and they blew a lot of what I said out of proportion. They sent to st. Francis hospital where I was treated very poorly the hospital was dirty. Staff was rude and acted I was an inconvience to them. Lexington also Involved child protective services on a situation they knew nothing about. I don't have children. In my opinion i felt they assumed a lot without really hearing me and they took advantage of my weak mental state. I felt rushed by them and they heard nothing of what I said. Lexington's facility was also very unsanitary their office smelled like urine. Wet spots on chairs I didnt know where to sit. They were abrasive and presumptuous and made my situation worse. I am very sorry to have gone to them. They did nothing of what their ad said. A holistic approach?!? More like a prison sentence. Which their clientele is full of. They treated me like a crimminal. I felt trapped by them. I would like to make a formal complaint about them regarding this. Please help.