Len The Plumber

Our kitchen faucet broke Friday afternoon, January 8, 2022. The floor under the sink flooded. I made a temporary fix on the faucet to control the leaking and began cleaning dishes in a bathroom sink. We called Len the Plumber. Understandably, they said they couldn't visit until Saturday, January 9. They said they'd be at our house between 8 and 11 AM. But no one showed then. Around 2 PM, a dispatcher we called said our service had been put on hold. I called. I was told they had sent a text message to confirm that I was waiting for the plumber. Perhaps because of a malfunction of my phone or Len the Plumber's, I didn't get the message until half an hour after it was sent. The dispatcher said that since we hadn't promptly responded, "hold" meant cancelled. They would reschedule us again, for today, Sunday, the 9th, between 8 and 11. But no one showed up then either, or called. I called about noon. I was assured a plumber had been assigned, was on his/her way, and would call me when nearby. This time the plumber, Christine, did call, but said she was running late and couldn't get to us. She said I could be rescheduled for 8 to 11, this time on Monday, the 10th. I said okay. I've reconsidered and am going elsewhere.

I signed online with Len The Plumber on Friday the 27th of November 2020, for service at my house at 3127 cliftmont Ave for the 8am to 12noon schedule. At 11:30am I called to find out why I have not received calls. They told me they sent me an email about the services I wanted. Well why did you ask for my numbers and you didn't use it. I told them my toilet was blocked and my kitchen and laundry sinks are flooded. I was told someone will be there before 5pm. At 4:30pm I called to check again. I was told they called me from another number and I didn't pick up so it will be the next day. I told them I have dependent people and it was an emergency. They told me someone will be there before 8pm. The gentleman came and said oh you have a blockage and I don't have a machine till tomorrow. (SURPRISE!).
The next day the technician did not show up till late in the evening. Then he told me there is no guarantee or warranty on the work he does. We needed to pay first and he may or may not be able to remove the clog. Even if it's removed and it's blocked again as soon as he walks out they're not responsible. So I asked him why nobody has told me anything like this in the last two days. I asked him to explain what he meant, so I can understand clearly. He said "Mam you don't have to accept the offer I can leave right now and I need to go". By this time it's a big inconvenience in the house so I told him to start the work. I had a feeling it was the end of the day for him, so I called the office to speak to the manager and expressed my concerns. I was told they will call me back. The technician Jason put in the snake and within 10 minutes he came out and said it's clear now. Every attempt to talk to him to ask if he thinks he went through every area he was supposed to make sure everything is cleared was to no avail. He just wanted the credit card so he could leave. In the meantime no supervisors called me back and I was watching everything. On Monday night we started running the laundry which we have not used since Jason worked on the system and the sink was backed up again. This time the toilet was not blocked. This tells me that the other side was not cleaned well or unclogged at all. So I called to ask for a supervisor. Ashley called me back and said if there was flow for 2 days and it blocked that means he did his job. She basically argued down on everything I said. She could send him to the house on a charge of $83.00 every 30 minutes. Unfortunately it was the same Jason who will not listen or talk to anyone that came the second time.. When I asked him questions he simply told me that my talking was adding to the minutes he was charging. He said if it doesn't work u have to ask for scoping machine. I asked him why that was not done the first time he said I have to ask for a machine that I have never used before or even have been aware of. So my husband and I told him we have to understand what we were paying for. Then he went to the other side of the drainage system by the laundry sink and this time he found the same materials as the last time, and was able to snake to the toilet in the basement.
Jason completed the work and gave me a charge of #184.00. I asked why, he said its $92.00 per 30 minutes and any minutes over 30 minutes will be charged the full price. Wow First Ashley said $83.00 did not explain every minute after 30 will be charged fully, and now you said $92, 00. First I don't think I should have been charged this second time, second I think that good services and mannerism is lacking with this people even up to Ashley the supervisor. I am in my 60s and have been in management servicing the public and his is simply bad customer service. Jason also said he will not charge me the $184.00 when I complained. But, he went ahead and charged it without my consent. This is fraud and if they don't do anything about it I will take actions.
Abiola
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I am so disappointed and frustrated with the service today. The plumber just left. $450 later and my issue isn't resolved. He didn't attempt anything less invasive or expensive before clearing the main line which did not need to be cleared. He went on to tell me that he would need to try the auger in the toilet and that would be an additional amount, which is far less than the main line process. I asked him why he didn't try that first. He said it's usually the main line. I questioned that line of thinking because how can a plumber assume it's the same issue without a proper investigation of the problem in my home. Then he said I told him that every time I used the water, my toilet overflowed. Perhaps that was his last customer who said that because that didn't happen and I didn't say it. And after taking way too much time to find a replacement cap for the line, he told me there would be no extra charge. I asked him, extra charge for what? He said for the auger. I said of course there's no charge because you didn't do it. I told him he makes it sound like he's doing me a favor with the no extra charge thing. He told me to call the county or city, wherever I am to have them check the other end. Really? He doesn't know if I'm in the county or the city? After all this time and all this money, he leaves with my problem remaining. I am in disbelief that Len the Plumber would allow this lack of professionalism and disregard for the customer's situation. I've left out a lot of the nonsense and double talk that he did. I am so frustrated and unhappy. I've lived in this house for twenty years and I've never had such terrible service from a plumber.