Two different warranty issues with my new home have not been resolved. Jason Guyer, President of Legion Builders, Guyer Custom Homes and Empire Custom Homes, is not trustworthy and does not hold himself accountable for his work. He lacks customer service and integrity when it comes to warranty issues. First, is a window that doesn’t line up right and will not lock. This was an issue before I closed on my house 4/2010. I was promised by Mr. Guyer that this would be taken care of as soon as he finds a new window company. Over a year later I am still waiting to get my window fixed. Second, materials used for crown molding on top of two outside bay windows didn’t last one year after my closing date. The wood used was rotting and turning black. I was told by Mr. Guyer on November 19, 2010 that he would repair the crown molding soon after he starts construction on a new house in December 2010. December turned into January and I decided to hire someone to get the work done myself based on my experience waiting nine months on Mr. Guyer to fix my first problem. I let Mr. Guyer know that I was having someone do the work that he was supposed to be doing and he never stopped me. After the work was completed I sent Mr. Guyer a bill and he said he would pay me when he started framing the new house in my community. The slab is poured in February and weeks go by without any framing. Meanwhile Mr. Guyer has 3 foreclosures in my community and my thoughts are that I’m never getting reimbursed. My attorney sends Mr. Guyer a demand letter at the beginning of April for payment and no word from Mr. Guyer. I make a personal phone call to Mr. Guyer 4/22/11 with a simple “yes’ or “no” question. I ask him if he is going to reimburse me and he wants to play games. He said he was going to pay me, but now that he received my demand letter he doesn’t know what he’s going to do. I told him I’m dropping the suit because I don’t want this to cost me any more money and instead I would file a complaint to the BBB and will also use the internet to get my story out. He said, “Have fun with it.” I was told by Mr. Guyer that we have two different personalities and that I need to be patient and I am too emotional when it comes to getting this warranty work done. Mr. Guyer’s tactic is to wear his customers down with empty promises and to procrastinate hoping his responsibilities will be forgotten. I think it’s safe to conclude he has failed to live up to his commitments. Go to the squeekywheel.com and search Legion Builders for more complains.
The complaint has been investigated and resolved to the customer’s satisfaction.