Legal Aid Legal Document Services review: An online company who aids those who have legal troubles with paralegal services

We found a paralegal company online hired them over the phone on Aug 2nd 2022, for $2329. We needed proper forms to fill out paperwork to become executors of my deceased FIL property in Oregon. (We lived in California and we are the nearest relative. My FIL left no will. But we figured we just wanted to become legal executors, tha that should be fairly simple paperwork. so, we hired Legal Aid Legal Services (LALS), even tho their mantra is "No refunds".

30 days later: On Friday, Labor Day Weekend; September 2nd, we received the docs through email. At that time we were at My FIL's property in Oregon 700 miles from our home in California, trying to get started on cleaning up his residence of 27 years. we had no access to internet and did not want to fill out paperwork through email on our phone. So, we waited til we got back home 4 days later and couldn't gain access to the docs. Luckily, we did hire a probate attorney while in Oregon because we weren't sure if LALS would actually come through. 30 days was a long wait and then NOT HAVE ACCESS? They only gave us 2 days to respond over a holiday weekend! We were moving furniture into a uhaul that weekend! They resubmitted the forms on Sept 14th, but we decided we would go with our attorney. And after we asked for our money back, they would NOT refund our money. We also asked our probate attorney if we could hire him to get our money back, but he said since he's in Oregon, we live in Ca and the online company was in Nevada, No. He said it would cost too much money to get a measly $2329 back.

So ok we take the loss. But then LALS withdrew ANOTHER $2329 on October 10th. we still have not received our money back. None of it! I can't find a lawyer who will represent our case! We had to change out our bank card and go through calling debts and account numbers and such that goes along with that. We were afraid they would take MORE withdrawals if we didn't change our account! They said the reason for the snafu was because of Hurrican Ian in Florida! That was odd because the bank that cashed our check and withdrew the 2nd transaction without authorization is located in Las Vegas NV.

We did report an unauthorized withdrawal through our bank, and that is who temporarily gave us the $2329; until they resolve the case.