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In June 2017, we hired Lantz Construction and Remodeling (LCR) to remodel our bathroom, laundry room, repair a leak associated with the kitchen sink and paint the sun room. When we hired LCR I told them upfront that I am a very demanding customer and that I expected quality work. LCR promised quality work and strong customer service so we hired them to conduct the repairs.
Unfortunately, LCR failed to deliver the quality work that they promised and quit the job without completing the work. Below are the numerous issues we had with LCR on this project:
• The LCR crew worked extremely slow. This was supposed to be a 5-day job according to the Project Manager (which he said included changes to the original contract) but ended up taking 10 days and LCR still only completed about 75% of the project before they quit.
• The work crew LCR sent to our house was not well managed by LCR. This crew worked extremely slow, they performed poor quality work, they started late, took long lunches and left at 4 PM or earlier every day.
• The painter assigned to do the painting on our job by LCR was terrible. He did very poor cut in work, his rolling work was very spotty and he got paint on tile and grout all throughout the project. The painter had terrible attention to detail and got paint on the ground.
• The tile layers did a very poor job of grouting between the tiles installed in our laundry room. They also got grout on the light switch and wall socket which made it so the plates could not be removed and reinstalled.
• One of the projects required LCR to repair a leak under our kitchen sink and install a decorative wood veneer on the repaired dry wall. Instead of repairing the leak and replacing the damaged dry wall LCR just covered up the water damaged dry wall (which included mold) and covered it with the wood veneer we had selected for the job. LCR never repaired the leak which caused the problem or replaced the bad dry wall that we requested to be repaired. We found this out after LCR quite the job and we hired a new contractor.
• The LCR crew installed the decorative wood veneer and the way it’s designed there are holes where there used to be knots in the wood. Instead of painting the wall a dark color before installing the veneer they left the wall white and installed it where you could see the white wall through the knot holes. In order to fix their mistake, they used a blue ink pen to try and fill in the white holes in the wood veneer. The installation of the wood veneer looked terrible because of their lack of quality craftsmanship.
• The LCR crew lost hardware to install the bathroom cabinet doors after they were refinished.
• The LCR crew broke our new shower door and would not return the receipt for the door or the replacement door after they quit our job. I had called LCR a couple of times to get my receipt of the door back and I was told the owner would call me and he never did. The Project Manager told me before they quit that they had obtained the replacement door from Home Depot so I have no idea why they would not give it back.
• The owners of LCR blamed my wife and I for being too difficult to please and told us they felt they could never make us happy because we were asking them to fix all of the poor-quality issues we discovered during this project. Before LCR quit our job, they had inspected the work that their crew performed and admitted that the quality of work their crew performed was very poor. In fact, they fired their crew for the many issues mentioned above.
• My 12-year-old son found a small bag of what appeared to be cocaine in our bathroom after it was used by one of the crew members from LCR.
The one good thing that LCR did when they quit this job was they sent us an e-mail and told us to keep the balance owed of $4, 000.00 and to find another contractor to finish the job because they believed they could never make us happy.
It’s funny that it ended this way because we saved about $2, 000.00 on the overall project hiring a new contractor, the new contractor agreed that the quality of work and attention to detail performed on the original project was very poor and we would have never learned that LCR had never fixed the leak or removed the mold and bad dry wall we asked them to repair.
