LA Skin Health — adore organic innovations, adore creams/serums, opatra synergy devices
On 03 Apr 19, I came to LA Skin Care Hyatt and purchased Venofye eye cream & was told my purchase qualified for a "free" facial. During our on discussion about the benefits of the eye cream, Sean Buda told me he was a doctor, a dermatologist. I scheduled my facial for late morning on 04 Apr 19. I arrived and Dr Buda was not at the store by a female associate told me that "the doctor was not there yet but she would call him, could I wait. She came back and asked me if I could come back in 1 hr that the "doctor" was not in yet. I agreed. I returned and Dr Buda arrived at the store shortly thereafter and he proceeded to bring me the treatment room behind the main floor of the store. He proceeded to cleanse my face and began my facial. When it was over, he began to show me what he used: Opatra Synergy devices and some of the Adore CellMax creams/serums and he proceeded to make sales pitch for the products (I will never need botox, creams/serums erase all effects of aging b/c of plan stem cell technology, devices melt fat and re build collagen, etc.). The way the store is set-up is that when you come out of the treatment room, you are behind the area where they ring up sales. I came out and we discussed prices. With the claims an experienced dermatologists (18 years) was making, I thought what a great investment this would be and made the purchase. Approximately 2 to 3 hours later, I was starting to feel "itchy" and my sinuses seemed to be getting stopped up. I went back to my hotel and when I looked in the mirror, the left side of my face was very red and the base and bridge of my nose seemed to be swelling. Soon my ~most of my face and neck were red. I immediately took benadryl and w/in next few hours, my symptoms started to subside. I contacted Dr. Buda the following morning and asked him if had experienced this type of reaction. He told me that all the creams/serums used were organic so there is no way they could have caused this type of reaction. That comment made me uncomfortable b/c that made no sense to me. I told him that I didn't remember signing an ICF and asked him if he could send the risk profile because I was trying to figure out if the creams/serums and/or the devices were the cause of my reaction. He said he had not and wanted to come to my hotel so he could see the rash. He could not make on 05 Apr 19 but came by on the evening on 06 Apr 19. The redness and swelling dissipated but I developed welts on my forehead/under my eyes. He asked me to come to the store on 07 Apr 19 so he could check on how I was doing. When at the store, I told him that he should cancel my order and not send products b/c I didn't know what caused the reaction. He told me to relax and that he would send to me and we could do a "facetime" facial & if I had the same type of reaction, he would allow me to return the products. Over 7-8 Apr 19, the welts reduced in size and a few began scabbing. About two weeks later, I received the products and reached out to him again for safety profile and for instructions. I did not hear from him for ~10 days so I did a search for any side effects from Opatra devices and/or Adore Creams. I was unable to find anything but did uncover disturbing info from a class-action lawsuit. I texted him and said I was really uncomfortable doing another facial w/ these products so I would return them per our agreement, unopened and unused. That prompted an immediate response from him stating the "no refund" policy of the company, attaching a receipt w/ CC ending in 6787 for $10, 638.74. My receipt for that CC has a different total. We have been texting back and forth since 04 Apr 19. By 17 May 19, he disclosed that he was not a doctor, that he only works with doctors. I quickly reminded him of our conversation, verbatim, when he disclosed he credential and he did not dispute me. Since, there have been endless texts w/ no results. I am trying to obtain a full refund and return the devices and creams/serums sent to me. None have been opened or used. I made this purchase based on the recommendation of a dermatologist with 18 years experience and it ends up that he was impersonating a doctor. Also, all the sales clerks in the store referred to him as "doctor". I have filed complaints with the BBB, the RICO in Honolulu and FDA (FFDA Form 3500) and requested charge backs to my credit card. I haven't heard from Sean Buda in over a week. By the way, based on other complaints, this is not the first time he impersonated a doctor and this is not the first time someone had an adverse reaction. I tried to do an online search for Sean Buda and nothing comes up. I suspect that is not his real name. The products were mailed to me from a residential address (Adore, 430 Lewers St, Apt 18B, Honolulu, HI 96815). Sean Buda told me that if I return the products, they will be returned to me. I also sent him a registered letter to LA Skin Health and it was refused. I have the text conversations and the RICO and FDA complaint forms in PDF format and can supply if needed (below only allows attachments for JPEG or video formats).