The complaint has been investigated and
resolved to the customer's satisfaction
L.A. Fitness Stoneham, MAFitness staff


Walked into the gym with my 2 nephews. At the front desk was greeted by a woman who I said I would be taking my 10 & 14 year old into the pool. She said ok and I went into the pool to practice due to the fact that they are members of their local swim team. While in the pool a male employee approached me and said they are not allowed in the pool. No kids allowed. He continued to say it in a snarky tone in which I was offended and frightened my youngest nephew who thought he was "in trouble." I said I would leave with both boys. After we changed I went to the front desk and asked my nephews to wait outside. I approached the young employee who continued with the same attitude and when I asked him why we were not stopped at the front desk, he could not answer and continued to say things like "Awesome" and "I don't care if you cancel your membership."


  • Ro
    Rockandroll Nov 13, 2012
    This comment was posted by
    a verified customer
    Verified customer

    Mistakes happen. You can act like a big boy or cry like a little girl. Your decision is obvious.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.