The complaint has been investigated and
resolved to the customer's satisfactionResolved KVIC — Vacation Timeshare
resolved to the customer's satisfaction
The NH Krystal Cancun resort in Cancun has the concierge call your room and invite you to a free breakfast to discuss "excursion options and to welcome the guest". Guest arrives at the appointed time and while you are eating breakfast, the concierge hands you over to another "agent" who discusses the amount of travel the guest normally does in the past 5 years. After breakfast they qualify the guest for credit-worthiness and take you upstairs to a private showing of available rooms and suites for timeshare sales.
After viewing the rooms, the guest is taken down to the private office where the sales team meets with you. When you begin to ask cost questions, they turn the guest over to another sales person, and when the guest is not satisfied by the answers, which are vague and contradictory, they turn the guest over to another more skilled and fast-talking salesman who is the "closer".
The closer writes scribbled notes on several pieces of paper, stating that the guest can buy "weeks", which are turned over to a resales agency in the US, and you are assurred a $6, 000.00 USD return above the initial 12, 000 investment, equal to $18, 000 within 18 months. Barring any hurricane damages, the guest is guaranteed the quoted return. They give the guest 20 minutes to think it over, stating that you have the right to cancel the transaction within 5 business days.
After filling out and signing the agreement, the guest in then shown the maintenance fee ($500.00+ per week), handed receipts for charges made to open a MasterCard account in the guests name for $12, 000 (which were not signed by me until after the money was charged to the new credit card account), then supplying a credit card number and many forms to fill out to automatically buy 1) rights of a resale company to handle your 26 weeks of timeshare sales, 2) membership to RCI, the vacation club resort options company, 3) subscription to the magazine listing vacation options, 4) coupons to use the other two Krystal resorts in Mexico up to the year 2023 every other year.
I was stupified and sure I would opt out of this agreement. Since I was leaving the next day to return to the US, I did not argue and decided to handle the matter upon return, where I could do Internet research on this company. Many online complaints!!!
By the first business day after the agreement was signed, I sent a fax and a copy of the fax receipt confirmation to the offices of KIVC cancelling my agreement. I had read online that others who had used registered mail did not get a response and the 5 business days had elapsed. Now I had automatic confirmation that I had cancelled and that they had received my cancellation.
Next I called the credit card company, explained that I had cancelled the transaction, and the credit card company immediately cancelled my card and sent me affidavit forms to prepare should the charges be challenged by KIVC. I then called the resales company and informed them that I had cancelled the agreement and that I did not own any timeshares for them to resell. They in turn called the credit card company on my behalf and removed their charges from my account.
I followed up by contacting the timeshares rewards/exchanges company and was grateful to find out that I was not yet listed as a member, so no fees would be filed.
To this date, I have not received a response from KIVC or any QC or sales person acknowledging my cancellation. Fortunately, I have sufficient documentation that I attempted to cancel and will not be held liable for ONE PENNY.
Take matters into your own hands, make as many calls as you can find phone and fax numbers for in your information packet, inform all associated policies that you HAVE CANCELLED your agreement and you can avoid any charges for this scam.
I am writing this story to ensure that this does not happen to anyone else. There are thousands of dollars in hidden fees that are not revealed until after the agreement is signed. Get your free breakfast if you must, but you have no obligation!