The complaint has been investigated and
resolved to the customer's satisfaction
KVICVacation Timeshare

The NH Krystal Cancun resort in Cancun has the concierge call your room and invite you to a free breakfast to discuss "excursion options and to welcome the guest". Guest arrives at the appointed time and while you are eating breakfast, the concierge hands you over to another "agent" who discusses the amount of travel the guest normally does in the past 5 years. After breakfast they qualify the guest for credit-worthiness and take you upstairs to a private showing of available rooms and suites for timeshare sales.

After viewing the rooms, the guest is taken down to the private office where the sales team meets with you. When you begin to ask cost questions, they turn the guest over to another sales person, and when the guest is not satisfied by the answers, which are vague and contradictory, they turn the guest over to another more skilled and fast-talking salesman who is the "closer".

The closer writes scribbled notes on several pieces of paper, stating that the guest can buy "weeks", which are turned over to a resales agency in the US, and you are assurred a $6, 000.00 USD return above the initial 12, 000 investment, equal to $18, 000 within 18 months. Barring any hurricane damages, the guest is guaranteed the quoted return. They give the guest 20 minutes to think it over, stating that you have the right to cancel the transaction within 5 business days.

After filling out and signing the agreement, the guest in then shown the maintenance fee ($500.00+ per week), handed receipts for charges made to open a MasterCard account in the guests name for $12, 000 (which were not signed by me until after the money was charged to the new credit card account), then supplying a credit card number and many forms to fill out to automatically buy 1) rights of a resale company to handle your 26 weeks of timeshare sales, 2) membership to RCI, the vacation club resort options company, 3) subscription to the magazine listing vacation options, 4) coupons to use the other two Krystal resorts in Mexico up to the year 2023 every other year.

I was stupified and sure I would opt out of this agreement. Since I was leaving the next day to return to the US, I did not argue and decided to handle the matter upon return, where I could do Internet research on this company. Many online complaints!!!

By the first business day after the agreement was signed, I sent a fax and a copy of the fax receipt confirmation to the offices of KIVC cancelling my agreement. I had read online that others who had used registered mail did not get a response and the 5 business days had elapsed. Now I had automatic confirmation that I had cancelled and that they had received my cancellation.

Next I called the credit card company, explained that I had cancelled the transaction, and the credit card company immediately cancelled my card and sent me affidavit forms to prepare should the charges be challenged by KIVC. I then called the resales company and informed them that I had cancelled the agreement and that I did not own any timeshares for them to resell. They in turn called the credit card company on my behalf and removed their charges from my account.

I followed up by contacting the timeshares rewards/exchanges company and was grateful to find out that I was not yet listed as a member, so no fees would be filed.

To this date, I have not received a response from KIVC or any QC or sales person acknowledging my cancellation. Fortunately, I have sufficient documentation that I attempted to cancel and will not be held liable for ONE PENNY.

Take matters into your own hands, make as many calls as you can find phone and fax numbers for in your information packet, inform all associated policies that you HAVE CANCELLED your agreement and you can avoid any charges for this scam.

I am writing this story to ensure that this does not happen to anyone else. There are thousands of dollars in hidden fees that are not revealed until after the agreement is signed. Get your free breakfast if you must, but you have no obligation!


  • Sk
    S K TYAGI Dec 18, 2011
    This comment was posted by
    a verified customer
    Verified customer

    This is regarding Pension Stop apr'11 on wards /Account /pension - 3206/3164 /2011~2012
    This is sharda davi w/o Late shri deshraj Chaudhary who wasworking in KVIC Office in meerut and he was expired during a heart attack on duty time . asper government rule government should appoint my son as their Qualification may son also Graduate
    but KVIC and government no response regarding this .
    We have received a Latter from KVIC mumbai - Letter no 3206/ 3164 / 2011~12 regarding my pension account detail since 1 jan '2006 ~ till date, we received latter on 20 Nov '11 . We sent the required bank statement on 22 nov'11 on Mumbai KVIC office. but no responce till now .
    I sharda davi now very much upset --- because i am facing very Financial Crices from a long time for 8 months before
    i have no other source of income . i again request to you please look in to this on priority .

    now i see only one way to go in the favour of court .
    Thanking You
    Sharda Davi W/o Late shri - Deshraj Chaudhary
    Village & Post - Kapsua
    Distt - J P Nager [ utter pradesh ] india

    Mobile no - [protected]
    [email protected]

    I Hope You will see my Complaint on priority .

    0 Votes
  • Ki
    KIVC Krystal fraud Sep 09, 2010

    Google "Timeshare Presentation NH Hotels Mexico" you will find a video exposing the sales presentation. Contact krystal and tell them you know they are a scam. I am sure the directors will love it.

    0 Votes
  • Fr
    Fraudulent Business Jul 10, 2009

    Krystal Scam!!!

    Please be aware that NH Krystal is scamming US and Canadian Citizens and you could be the next victim. if you want to know a bit more on how they work their deceitful sales practices, log into

    0 Votes
  • Fr
    Fraudulent Business Jul 09, 2009

    The following describes our encounter with NH Krystal Cancun on September 2008. Upon arriving at Cancun airport we were greeted near the airport exit by DIEGO CARBALLO SANDOVAL. He offered us free tickets in exchange to attend a “free breakfast”. When we asked if this was for a time share, he said no, it was not.
    At the hotel, their salesman ERIC GUERRERO offered to sell us membership to their Krystal International Vacation Club (KIVC). When we asked again if this was a time share, he said no, it was not, it was a “vacation club” and “something better.” After breakfast, he showed us his program and he offered us 13 Power Weeks and 17 K-Plus Weeks at Krystal, HE GUARANTEED that we could rent those weeks for $700 USD per week.
    Then, he made offers like:
    (A) He described this as a good investment opportunity because we could get all our initial payment back and more within 3 years.
    (B) He said also there were no annual maintenance fees and we would only pay when we use our weeks.
    (C) We could rent a room at all the expensive hotels in the R.C.I. book for just $399USD per week for up to 6 people.
    (D) We can sell my friend´s time share in Las Vegas for a good market value and the proceeds from that would repay our money back for the purchase of the KIVC membership.
    When we asked again if the rental money is guaranteed, their salesman ERIC GUERRERO said it was GUARANTEED. He said that their partner Regal Rentals and Resales would be able to list and rent out our weeks with no problem. It was too good to be true, so we decided to sign the paperwork.
    To our dismay, all the benefits their salesman Eric Guerrero said we would get with the KIVC membership were turning out to be untrue. We called Krystal to complain, the Quality Assurance manager RAY RUBIO took our call, he denied the existence of any such promises and he was rude to us.
    We felt completely betrayed and worry constantly that the sensitive information we gave them during the purchase of the membership would be abused, we were DECEIVED and LIED TO with their DECEITFUL SALES PRACTICES and MISLEADING INFORMATION.
    Here's a helpful website for those who are thinking to get close to Krystal Cancun:

    0 Votes
  • Ma
    Matt Preston Jun 29, 2009

    While in Cancun we were invited to a 90 minunte timeshare speech. The salesman tour us that if we bought, he would help us renting the week because NH Krystal is very close to the convention center. He assured us there were lots of people looking to rent weeks at Krystal because of the proximity to this place.

    Dumb enough, we believe him. Six months after, we were still waiting for this rental income. We called him several times asking him what was going on until he decided not to take our calls anymore. We searched the internet just to find out that everything we were told was a total lie. We went back to Cancun to cancel and they tried to sell us more!!! It was unbelievable.

    On the way back to the airport, we found an ad of a law firm specialized in timeshare matters. We contact them and they help us cancel and recover our earnest money.

    Please be aware that if you go to a timeshare presentation in Mexico these salesmen will try anything to get you to buy their product. Timeshares are worthless!!!

    If this advice is too late for you, contact, they will help you cancel. Once they see that you have legal assistance on your side they will give you the respect we all deserve.

    Matt Preston

    0 Votes
  • No
    Nola Mar 07, 2009

    Please join my group. Browse group: Krystal Scam. We need to band together, share ideas, make organized efforts. If we all speak loudly enough, we are sure to be heard.

    0 Votes

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