Kunming BoYiChuang Science & Technology Development Co (KMBYC) — Kmbyc sells faulty products and offers no support
DO NOT BUY MACHINES FROM KMBYC !!! BEWARE!! - Kunming BoYiChuang Science & Technology Development Co.,
On the 17 July 2013 we purchased a Flatbed printer from Jason at (KMBYC) which is short for, Kunming BoYiChuang Science & Technology Development Co., Ltd - from the day we received the printer we had endless problems with it, not only would it not print correctly but the UV light that was supplied with the unit, did not function correctly.
We were told by support that we needed to read the manual - this was a joke as the manual was not even written for that specific machine and also, the photos in the manual do not even match the actual machine that was supplied.
We had no luck from the so called support (Elizabeth) so We eventually decided to ask a local and qualified electrician to have a look at the machine, he simple laughed and said he has never ever seen such a badly made machine as the one supplied by KMBYC. He tried fixing it, without any luck. Once again, we complained!
After a lot of frustration and a lot of time wasted, we eventually got the UV light to work, then came the printing problems - the machine would not print correctly ! I think my dot matrix printer could probably print better than this machine ! After numerous cleans, flushing, test print after test print we have still not come right. On Friday the 15th I asked Elizabeth to please give us some sort of support as not only could we not get the printer to work but the machine now had an error, eventually I got a reply to show me how to clear the error, after I cleared the error the machine would still not print correctly - then came another error !!! I am sooo frustrated but this morning (19 August 2014) I tried contacting both Jason and Elizabeth to ask them how the error could be cleared and what I need to do to move forward...NO REPLY, that all I got - Aboslutely nothing!
I am disgusted in the service they have to offer and in the quality of the product that they sell - I WOULD NOT RECCOMEND THAT ANYONE BUY FROM THIS COMPANY. If proof is required, I can provide printed samples, emails etc...
I AM NOW REQUESTING A NEW MACHINE, THEY CAN COLLECT THIS MACHINE AND REPLACE IT WITH A NEW MACHINE WITH THE CONTINUED SUPPORT, I WILL NOT STOP THE COMPLAINTS UNTIL THE PROBLEM HAS BEEN RESOLVED.