I ordered 1 bottle of keto Kluxeboost gummies in March, 2023. Instead of 1 bottle I was sent 5 bottles for the price of 198.78. I called customer service and was told it was too late for me to get a refund but when I receive the order to return it back and I would be refunded. I returned back the items and charged 25.00 for restocking and I called them that my bank had sent me a different debit card but was told it didn’t matter because it would still be refunded to my account. I waited 10 days and still nothing in my account. I emailed them several times just getting the run around being told that I was to get an email but I never received one. This is already August, 5 months and still no refund. Ever time I call I’m being told that they have to talk to billing and find out about the echeck. All I want is my refund of 173.78 if someone or who can I get help with this refund.
Country of complaint: United States
Desired outcome: I want my refund of 173.78 dollars.
This company is the worst, I did not received my order and I had been trying to get the refund of $169.17 for 8 months. The customer service says they will verify with their billing department over and over. This is a scam!