The complaint has been investigated and
resolved to the customer's satisfactionResolved Kimbrells Furniture Store — Do not go there
resolved to the customer's satisfaction
I purchased a PeopLounger motion sofa from our Sumter Kimbrells... The salesman helped us load it in our trailer.
When we got it home the motion parts would not work!
They came and picked it up, keep it for 3 days...When I called to check on it, the receptionist said that the manager said that my husband and my son bent the frame when they picked it up and when they brought it in to the house!!!
My husband called and talked to the salesman and said he could assure him we did not bend the frame, we brought in in and set it down like a newborn baby .!!!
So we have been without this sofa for almost 10 days, they are going to put a new frame in it for us!!!
I will not go back to this store, nor recommend this store!